Summary of Responsibilities:
The Salesforce Administrator will focus on Salesforce, providing functional and technical knowledge to ensure successful delivery of an innovative, high-quality solution to the Western & Southern Financial Group organizations running Salesforce as their Customer Relationship Management system (CRM), including Communities and Marketing Cloud integrations (Distributed Marketing and MC Connect). This individual is responsible for key activities on Salesforce, Communities and Marketing Cloud integrations; system administration, system configuration especially around customization of objects, user roles and profiles setup, permission sets, fields, record types, page layouts, list views, reports, dashboards, requirements, training and ongoing support. The position provides tier one support by identifying, logging, tracking, resolving and/or escalation of all incoming user-reported incidents. The Salesforce Administrator must have the ability to work as part of a collaborative team in order to be successful. This individual must be very proactive, have initiative and ability to reach out to ensure tasks and deliverables are met, risks and mitigation strategies uncovered. This individual must communicate with confidence, build relationships through inspiring trust and sharing information, and be able to challenge assumptions.
Computer Skills and Knowledge of Hardware & Software Required:
Certifications & Licenses (i.e., Series 6 & 63, CPA, etc.):
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