Summary of Responsibilities:
Leads the scoping, prioritization, resourcing, facilitation, and execution of cross-enterprise value stream process improvements. This position will collaborate with BU and SSU leaders, as well as the leaders of enterprise change disciplines and initiatives such as Organizational Change Management, Heart of Customer, Knowledge Management, and Project Streamline to ensure a holistic view of process improvement that utilizes the entire OpEx Model to deliver value efficiently. This role will work with enterprise leaders to identify improvement opportunities that have significant impact to the enterprise’s financial position. It will link up the individual OpEx deployment areas to provide transparency and awareness of inefficiencies across value streams and work with leaders to prioritize and resource the improvement initiatives. It will then assume ownership of the initiative to ensure execution and implementation by acting not only as facilitator of the improvement event but also project manager of the resulting action plan.
Partner with enterprise unit and change leaders to identify value stream process improvement opportunities
Research current state of the value streams and collect data in order to fully understand scope, interdependencies, and potential benefit
Work with enterprise leaders to quantify expected benefits, prioritize initiatives and obtain approval and resources to move forward
Scope, plan and facilitate Kaizen events (or other process improvement activities) to achieve expected benefits. Ensure the most appropriate change disciplines (Continuous Improvement, Knowledge Management, Automation, Customer Experience, etc) are used in solutions.
Function as Project Manager, using standard PM tools, to ensure timely execution of action plans and realization of benefit
Prepare and deliver status updates and final report-outs to enterprise leaders highlighting process changes and benefits achieved
Ensure organizational change management best practices are considered throughout responsibilities
Proactively pursue self-development and improvement in skill sets on a continual basis.
Perform other duties as assigned by management
7-10 years of business experience in service industry
3-5 years of experience utilizing continuous improvement tools (Lean, Six Sigma) to improve process efficiency and deliver customer value including facilitation of Kaizen events
Demonstrated influence with leaders and associates, including gaining the confidence and trust of others, sharing ideas in a compelling manner that gains commitment from others, and finding common ground and acceptable alternatives that satisfy the needs of multiple stakeholders.
Outstanding communication skills, including listening, presenting, speaking and writing, adjusting communication content and style to meet the needs of diverse stakeholders.
Demonstrated experience maintaining a calm and professional demeanor when handling demanding situations
Strong critical thinking skills with the ability to conceptualize, analyze, synthesize, and evaluate data and information to draw accurate conclusions and make sound decisions.
Organizational courage to hold peers and others accountable for results
Willingness and eagerness to learn new concepts and break old paradigms
Demonstrated strong customer focus and work ethic.
Demonstrated leadership skills, including coaching, providing direction, influencing and guiding team members to a recommended course of action.
Demonstrated history of executing with urgency, proficiency, and passion.
This position works in an office setting and remains continuously in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
Requires visual acuity to read a variety of correspondence, reports, and forms and to prepare and analyze data in an accurate, neat, and thorough manner.
Computer Skills and Knowledge of Hardware & Software Required:
Certifications & Licenses (i.e., Series 6 & 63, CPA, etc.):
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