Summary of Responsibilities:

Partners with Regional Vice President (aka external wholesaler) or National Account Managers (NAMs) to strategically manage territory; places calls and provides information about product features and benefits; develops and maintains relationships within assigned territory to promote the sale of W&SFGD products; works with minimal supervision and is responsible for making a range of decisions, escalating to Manager when appropriate and updating Manager on a regular basis.

Position Responsibilities:

• Proactively initiates calls within assigned territory to market and promote life insurance and/or annuity products; helps determine which products best meet the customers’ needs and financial circumstances; advises on the advantages/disadvantages and features/benefits; notifies clients of updated product information and changes.

• Qualifies prospective relationships and maintains existing relationships in order to increase sales in the territory by asking open-ended questions regarding their client base/book of business, current product offerings, and sharing our value proposition.

• Provides follow-up support from external wholesalers’/NAMsmeetings and attempts to close the sale by reviewing what was discussed, providing additional information, communicating our value proposition, advising on the advantages/disadvantages and features/benefits; and sends marketing literature, when necessary.

• Responds to inbound service-related calls, providing excellent customer service to all internal and external customers; investigates potential sales opportunities through reactive telemarketing efforts.

• Works closely with external wholesalers/NAMs to develop marketing strategy, organize scheduling and prospecting activities to manage assigned territory.

• Maintains contact management database of detailed notes and “intelligence” on contacts and reception to sales contacts.

• Develops advanced life insurance and/or fixed and variable annuity product and procedure knowledge to position products in a compelling manner as well as answer in-depth questions and provide product knowledge; builds an in-depth knowledge of financial markets, firm champions and competitive landscape.

• Ensures compliance with internal and external rules, policies and procedures as well as regulatory requirements.

• Performs other duties as assigned by management.

Selection Criteria:

• Proven ability to grasp new products, concepts and procedures.

• Must provide examples of handling difficult situations while maintaining high volumes of work.

• Demonstrated negotiation skills with both internal and external customers.

• Must be able to cite examples from work experience on identifying complex issues, quantifying the issue and providing creative resolutions to solve.

• Must be able to cite examples of self-motivation and experience working under limited supervision.

• Demonstrated strong attention to detail with excellent organizational skills. Cite examples of organization and time management methods used to manage or prioritize workload demands.

• Demonstrated excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused and concise manner while following proper rules of punctuation, diction and style. Ability to prepare correspondence, reports and forms using a prescribed format. Experience must include strong telephone communication and etiquette skills.

• Proven experience involving customer service.
  

Work Setting:

• This position works in an office setting and remains in a stationary position for long periods of time. Position requires substantial movement of wrist, hands and fingers for continuous computer work.

Educational Requirements:

• Bachelor’s degree or commensurate selection criteria experience.

Computer Skills and Knowledge of Hardware & Software Required:

• Working knowledge of word processing and spreadsheet applications.

• Working knowledge of Internet and email.

• Previous knowledge working with a sales database a plus.

Certifications & Licenses (i.e., Series 6 & 63, CPA, etc.):

• Must successfully pass the Life, Variable Annuity (and Health, as appropriate), FINRA SIE, Series 6 & 63 licensing exams in home state within 180 days of hire.

• No more than 2 failures total throughout the exam testing period.

Position Demands:

• Extended hours required during peak workloads or special projects.

• Territory demands may require evening hours when necessary.

• Infrequent travel.