Supervises, coordinates and administers general building operations and contract services for a one million square foot Class A office, retail and parking garage development, known as Queen City Square, as directed by the Director of Commercial Property Management. Works closely with the Property Manager to maintain, enhance and create value for the asset. In conjunction with, or in the absence of, the Property Manager, is responsible for making decisions necessary to operate and manage the property. Works with minimal supervision and is responsible for making an established range of decisions, escalating to AVP and Director when necessary and updating to AVP and Director on a regular basis.

What you will do:

• Recruits, hires, trains and develops staff. Provides direction to and development of associates through daily coaching, the administration of the Performance Management Program, and the creation and implementation of development plans. Sets associate goals to increase production and assure high-quality service.
• Plans work activities and oversees assignments of associates to ensure work is performed within expectations.
• Consults with supervisor and subordinates regarding associate problems, and works with associates to improve performance.
• Participates in the preparation of the annual operating budget, capital budget and management plan to meet the established goals and objectives of the owner. Ensures the property performs to this plan and budget. Monitors all operating and capital budgets.
• Assists in the development and implementation of policies and procedures to ensure efficient and consistent day-to-day property operations. Reviews regularly to determine need for revisions or verify effectiveness.
• Ensures that property accounting and financial reporting are administered in a timely fashion. Assures invoices are correct and properly coded. Addresses budget variances, and participates in the annual operating expense reconciliation process.
• Oversees engineering, property operations and maintenance activities of on-site staff as assigned.
• Supervises vendors and contractors, determining acceptable performance, administering contracts, and negotiating and/or resolving issues and disputes as assigned. Provides oversight with regard to certain service contracts which may include security, janitorial, landscaping and trash removal.
• Conducts building inspections, and implements policies and procedures to correct deficiencies, with the support and collaboration of the property management team. Ensures that the property is maintained and operated in a safe and professional manner.
• Serves as a representative of the property and ownership in dealing with tenants, prospective tenants, vendors, contractors and all city or municipal representatives.
• Provides timely and professional responses to tenant requests and inquiries. Assists in the coordination of tenant move-ins, tenant improvement build-outs and special projects.
• Establishes effective working relationships with all tenants. Understands that positive tenant relations is key to retention.
• Maintains open communications with tenants, contractors, ownership and team members, keeping them advised of activities and receiving feedback on completed assignments.
• Prepares status reports on leasing, the local real estate market and other issues relevant to the property owner as requested.
• Manages construction/capital improvement projects as required. Evaluates contractors and construction materials, and coordinates construction work performed by outside contractors when requested.
• Assists in preparation of Fire and Life Safety Plans and Business Continuity Plans, as well as a course of action to be taken in the event of emergency problems (i.e., equipment failure, damage caused by fire, wind, rain, etc.).
• Performs other duties as assigned
• Complies with all policies and standards

• Bachelor's Degree In business, real estate or related field (Required)
• Proven experience in Property Management or Facilities Management. Must have experience recognizing and resolving problems as they relate to building operations and take corrective action before the problem becomes serious. (Required)
• Demonstrated experience working independently. Experience must include identifying and resolving problems where independent decision-making and initiative were demonstrated. (Required)
• Demonstrated experience maintaining a calm and professional demeanor when handling stressful situations. (Required)
• Proven experience working in a customer-related field and effectively articulating information to clients or tenants in a patient and understanding manner while managing multiple tasks/issues involving clients. Must provide examples of strong customer service skills and effectively resolving customer problems. (Required)
• Proven experience handling confidential business matters, demonstrating discretion and tact in working with tenants, clients and contractors (Required)
• Significant commercial property management experience, with a demonstrated history of effectively managing properties of similar size/type. (Required)
• Minimum of five years' related experience. (Required)
• Proven strong ability to review and analyze operating statements and other related financial information pertaining to commercial properties.
• Proven ability to interpret and negotiate both standard and complex real estate and lease documents.
• Demonstrated thorough knowledge of local, state and federal laws pertaining to the operation of commercial properties.
• Must provide examples of strong customer service skills and effectively resolving customer problems.
• Proven strong interpersonal skills with ability to communicate and persuade effectively both verbally and in writing.
• Proven ability to prioritize and handle multiple tasks simultaneously.
• Working knowledge of word processing, communication and spreadsheet applications (i.e., Word and Excel).
• DL NUMBER - Driver License, Valid and in State Upon Hire (Required)
• Certified Property Manager (CPM)-IREM Upon Hire (Preferred)
• RPA, FMA Upon Hire (Preferred)
• Valid real estate salesperson/broker license Upon Hire (Preferred)

Work Setting/Position Demands:

• Demonstrated abilities to walk, stand, stoop, reach, bend, kneel, crouch, crawl, push, balance, climb ladders and lift a maximum of 75 lbs. unassisted. Frequent exposure to noise, dirt, odors, temperature extremes and potentially hazardous tools and equipment. Must be able to safely use manual tools and power equipment common in the construction trades. Must be able to handle hazardous materials safely and tolerate exposure to electrical hazards as well as environmental hazards such as molds and various solvents. Works in both indoor and outdoor environmental conditions. Extended hours required during peak workloads or special projects. Ability to be on-call for emergency response during non-business hours. Willingness to respond any time the property requires service or team members need direction.

Travel Requirements:

• None