In a manner consistent with compliance and regulatory requirements, responds to agent's inquiries via multi-media factors including inbound/outbound calls and email.  This position is the liaison between our external agents and our Agency Operations Department and requires system, product and insurance industry knowledge.  This role is the face of Gerber Life to our external partners, requiring this role to be the expert on all things Gerber Life Agency to our experts (the external Agents) in the insurance industry.

Qualifications

• High School Diploma (Required)

• Contact center experience and knowledge considered a plus. (Preferred)

• Insurance industry experience and knowledge considered a strong advantage. (Preferred)

• One year of customer service experience. (Required)

• Excellent knowledge of all required systems: SalesForce, Agent Portal, Licensing Portal, UWWB, Lipgloss, AID and Onbase.

• Must have the ability to multi task and troubleshoot complex situations.

• Typing - 30 w.p.m.

• Licensed in Life & Health Upon Hire (Required)

Physical and Environmental Requirements

• Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.

• Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.

• Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.

• Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.

• Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions

• Performs substantial movement of wrists, hands, and fingers for continuous com