Overview
Summary of Responsibilities: |
The intern will assist the IT Cloud Contact Center Team in making changes to the core applications that power the service and Contact Center organization(s) supporting the breadth of the W&S family of companies. You will learn the platform, partner with the business to gather requirements, ideate, design, implement and support new functionality. |
Responsibilities
Position Responsibilities: |
- Gathers requirements, documents and actively participates in design and other planning sessions.
- Utilizes programming tools effectively to ensure accuracy and enhance productivity.
- Assembles and analyzes data relating to current Contact Center systems as a means of driving modern change across the new platform.
- Consults and/or advises business unit associates by written and/or oral communication on inquiries concerning existing or proposed systems.
- Participates in team meetings.
- Within 3 months, be familiar with the Western & Southern Financial Group Contact Center platform.
- Within 3 months, be familiar with the Western & Southern Contact Center landscape.
- Within 1 month, be able to perform basic tasks as assigned by the Systems Manager.
- Performs other duties as assigned by management.
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Qualifications
Selection Criteria: |
- 3.0 GPA or higher.
- Strong analytical skills, experience identifying and defining problems; collecting or interpreting data, establishing facts, and providing effective solutions.
- Business Analysis
- Agile/Scrum
- Contact Center Cloud Platforms
- Web Services/API Development
- Open to collaboration/assessment of business processes using technology.
- Motivation and ability to be productive in a fast-paced, dynamic environment.
- Self-direction, flexibility, and an eagerness to learn.
- Demonstrated commitment to quality, emphasizing the need to deliver quality products and/or services.
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Educational Requirements: |
- Currently pursuing a Bachelor’s degree in information systems, computer science or related field of study.
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Computer skills and knowledge of hardware & software required: |
- Proficient in specific programming languages required for the position.
- Proficient in word processing and spreadsheet applications.
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Certifications & licenses (i.e. Series 6 & 63, CPA, etc.): |
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