Provide desk-side technical support and deployment service to Western & Southern Financial Services (W&SFG).  Interacts with the Service Desk and/or IT Service Delivery teams to restore service and/or identify and correct core problems.  Assists customers in resolving assigned hardware, software, integration and operation system-level problems in the desktop environment, including but not limited to onsite asset installation, remote and onsite problem diagnosis/resolution and advisory information in the use of desktop assets.  Works with the ITAM team to maintain hardware and physical inventory controls.  Works with some supervision and responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis.

What you will do:

• Performs deployments of new computer hardware or movement of existing computer operating system upgrades
• Performs physical installs/placement of equipment, data backup and transfer, imaging, configurations, application installs/setups, profile transfer and preparation of old computers and old pc hardware for disposal or redeployment
• Monitors systems for tasks, outages and updates
• Keeps abreast of industry trends and technology
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications:

• Proven superior customer service skills
• Proven experience in desktop/laptop support in a professional environment, including Microsoft Office and other software setups, upgrades and troubleshooting
• Strong analytical skills, included demonstrated experience identifying and qualifying problems, interpreting data and providing effective resolutions.  Cite examples of good decision-making skills when dealing with multiple alternatives.
• Proven experience working under multiple deadlines and minimal supervision.  Cite example, including successful participation in project when given little or no direction.
• Demonstrated experience maintaining a calm and professional demeanor when handling demanding situations
• Working toward a 2 or 4 year degree in a technical field or commensurate selection criteria experience
• Working knowledge of Microsoft Office products
• Fundamental understanding of Windows 10 and Apple operating systems
• Experience troubleshooting basic PC hardware and printer issues

Work Setting/Position Demands:

• Works in an office setting that frequently requires being in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
• Performs frequent movement of wrists, hands and fingers for continuous computer work

Educational Requirements:

• High school diploma or GED