Serves as the face of the Company with candidates. Supports the candidate selection and pre-hire onboarding process by managing background checks, drug screen results, employment verification and the monitoring of new hire paperwork completion. This position also provides information and answers questions from candidates, clerical and management to facilitate the selection and pre-hire onboarding processes. Works with supervision and is responsible for making routine decisions and at times escalating to Manager when necessary and updating appropriate parties on a regular basis.

What you will do:

• Manages selection and pre-hire onboarding processes to include background checks drug screens, employment verification and form completion. Answers questions from Field Management and Clerical regarding candidate status and utilization of the Applicant Tracking System. Responds to candidate questions regarding the various steps of the selection process (i.e., assessment, background check, drug screen, e-forms completion, license submission, etc.)
• Identifies potential selection and/or onboarding issues or concerns; researches, provides clarification and facilitates problem resolution.
• Manages the rehire process to include the gathering of previous employment information and ensuring it is evaluated by the necessary parties for a final decision.
• Notifies management and/or hiring managers regarding selection and/or onboarding process issues; collaborates and advises as appropriate to limit risk, and escalates non-compliance issues and concerns.
• Identifies trends and issues with the selection process flow; makes improvement recommendations to management. Recommends process improvements to increase the level of customer service and efficiency by streamlining necessary processes and eliminating non-value-added work.
• Serves as liaison between the Company and third-party vendors regarding background check processes and drug testing; coordinates requests, answers questions, monitors and receives results.
• Performs other duties as assigned.
• Complies with all policies and standards.

• High School Diploma Or GED. (Required) and
• Related college degree (Preferred)
• Proven successful experience providing administrative support in a high-volume professional office setting. Experience must include supporting multiple individuals where independent decision-making and self-initiative were demonstrated. (Required) and
• Proven experience coordinating multiple projects, assignments or tasks simultaneously, and completing assigned tasks accurately and on a timely basis. Must demonstrate strong attention to detail with excellent organizational skills. Expected to cite examples of organization and time management methods used to manage or prioritize workload demands. (Required) and
• Proven experience handling confidential information and correspondence, and a familiarity with methods and approaches to maintaining confidentiality. (Required) and
• Demonstrated experience maintaining a calm and professional demeanor when handling stressful situations, treating all with dignity and respect. (Required)
• Proven skill for helping people and providing outstanding customer service.
• Demonstrated strong verbal and written communication skills with ability to convey information to internal and external customers in a clear, accurate, focused and concise manner. Demonstrated ability to document procedures and activities in a manner that is understandable to others and prepared using a prescribed format. Possesses proficient proofreading and editing skills, demonstrating a strong use of the English language to include strong knowledge, in verbal and written format, of the elements of grammar, punctuation, diction and spelling proficiency.
• Proven ability to effectively interact and communicate with all levels of staff and management.
• Proficient in word processing, spreadsheet and database applications.

Work Setting/Position Demands:

• Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
• Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
• Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
• Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
• Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
• Performs substantial movement of wrists, hands, and fingers for continuous computer work.
• Extended hours required during peak workloads or special projects/events.

Travel Requirements:

• None