Supervises, coordinates and administers general building operations and contract services for a one million square foot Class A office, retail and parking garage development, known as Queen City Square, as directed by AVP of Commercial Property Management. Works closely with the Property Manager to maintain, enhance and create value for the asset. In conjunction with, or in the absence of, the Property Manager, is responsible for making decisions necessary to operate and manage the property. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis.

What you will do:

• Plans work activities and oversees assignments of associates to ensure work is performed within expectations for the property. Coordinates engineering, property operations and maintenance activities of on-site team as assigned.
• Participates in the preparation of the annual operating budget, capital budget, reforecasts, and management plan to meet the established goals and objectives of the owner. Ensures the property performs to plan and budget. Monitors all operating and capital budgets.
• Assists in the development and implementation of policies and procedures to ensure efficient and consistent day-to-day property operations. Reviews regularly to determine need for revisions or verify effectiveness.
• Ensures that property accounting and financial reporting are administered in a timely fashion. Assures invoices are correct and properly coded. Addresses budget variances and participates in all operating expense reconciliation processes.
• Supervises vendors and contractors, determining acceptable performance, administering contracts, and negotiating and/or resolving issues and disputes as assigned. Provides oversight with regard to certain service contracts which may include security, janitorial, landscaping and trash removal.
• Conducts building inspections, and implements policies and procedures to correct deficiencies, with the support and collaboration of the property management team. Ensures that the property is maintained and operated in a safe and professional manner.
• Serves as a representative of the property and ownership in dealing with tenants, prospective tenants, vendors, contractors and all city or municipal representatives.
• Provides timely and professional responses to tenant requests and inquiries. Assists in the coordination of tenant move-ins, tenant improvement build-outs and special projects.
• Establishes effective working relationships with all tenants. Understands that positive tenant relations is key to retention.
• Maintains open communications with tenants, contractors, ownership and team members, keeping them advised of activities and receiving feedback on completed assignments.
• Manages construction/capital improvement projects to building standards as required. Evaluates contractors and construction materials, and coordinates construction work performed by outside contractors when requested.
• Assists in preparation of Fire and Life Safety Plans and Business Continuity Plans, as well as a course of action to be taken in the event of emergency problems (i.e., equipment failure, damage caused by fire, wind, rain, etc.).

Qualifications

• • High School Diploma - Required
  • Bachelor's Degree Business, Real Estate, or related field - Preferred
  • Minimum of five years' related experience in Commercial Property Management or Facilities Management with a demonstrated history of effectively managing properties of similar size/type. Must have experience recognizing and resolving problems as they relate to building operations and take corrective action before the problem becomes serious. - Required
  • Proven strong ability to review and analyze operating statements and other related financial information pertaining to commercial properties. - Required
  • Proven ability to interpret both office and retail lease documents. - Required
  • Demonstrated experience working independently. Experience must include identifying and resolving problems where independent decision-making and initiative were demonstrated. - Required
  • Demonstrated experience maintaining a calm and professional demeanor. - Required
  • Proven experience handling confidential business matters, demonstrating discretion and tact in working with tenants, clients and contractors. - Required
  • Proven experience in a customer-related field and effectively articulating information to tenants or stakeholders in a patient and understanding manner while prioritizing and managing multiple tasks/issues. Must provide examples of strong customer service skills and effectively resolving customer problems. - Required
  • Proven strong interpersonal skills with ability to communicate and persuade effectively both verbally and in writing. - Required
  • Working knowledge of word processing, communication and spreadsheet applications (i.e., Word and Excel). - Required
  • Certified Property Manager (CPM)-IREM Upon Hire - Preferred
  • RPA, FMA Upon Hire - Preferred
  • Valid real estate salesperson/broker license Upon Hire - Preferred

Work Setting/Position Demands:

• • Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
  • Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
  • Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
  • Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
  • Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
  • Performs substantial movement of wrists, hands, and fingers for continuous computer work.
  • Extended hours required during peak workloads or special projects/events.
  • Occasional after-hours work needed

Travel Requirements:

• • None