Performs plan administrative services for assigned group of pension administrators. Serves as main point of contact for pension risk transfer deferred participants. Works with minimal supervision and provides limited consultation to plan sponsor or agent only when supervised by a Sr. Pension Administrator or Manager.

What you will do:

• Maintains positive relationships with plan sponsors, agents, and internal clients.
• Maintains positive relationships with deferred participants from the Pension Risk Transfer group.
• Facilitates quote requests for Pension Risk Transfer clients in collaboration with the Actuarial department. Prepares benefit election forms using information provided by Actuarial department and oversees the distribution process before handing off to Business Quality Assurance team.
• Oversees Pension Risk Transfer phonelines and responds to enquiries daily to ensure all participants are answered in a timely manner.
• Provides monthly and weekly sales and administrative reports for Retirement Services in a timely manner.
• Proactively notifies plan administrators of governmental deadlines and ensures compliance with due dates. Prepares all government filings requested by plan administrators.
• Works with plan sponsor to ensure all necessary 1099-R's are accurate and timely for Retirement Services clients.
• Reviews accounts receivables for Retirement Services and makes necessary contact to procure payment.
• Prepares annual valuation data sheet and census for plan administrator's upon request.
• Provides agents, clients, and outside third-party administrators with PS-58 costs, statements of contract, schedule A, and other policy information per request.
• Maintains department membership to necessary boards and subscription fees. Handles accounts payable as needed.
• Promotes value of Lafayette Life products within qualified plans
• Responsible for keeping office supplies stocked.
• Performs other duties as assigned.
• Complies with all policies and standards.

• Bachelor's degree or equivalent work experience showing increasing levels of responsibility required. - Required
• Proven experience handling and effectively resolving customer problems and have strong customer service skills. - Required
• Experience with plan concepts, including product knowledge, procedures, systems and applications. - Preferred
• Demonstrated excellent verbal and written communication skills with the ability to successfully interpret and communicate business needs to both internal and external client groups in a clear and concise manner. This includes demonstrated strong telephone and e-mail communication skills and etiquette. - Required
• Demonstrated strong attention to detail with excellent organization skills. Must cite examples of organization and time management methods used to manage or prioritize workload demands. - Required
• Proven strong analytical skills, including demonstrated experience identifying and quantifying problems and providing effective resolutions. - Required
• Must be proficient with Windows-based operating systems and the Microsoft Office Suite of products. - Required
• Successful completion of ASPPA RPF modules within 1 Year - Required

Work Setting/Position Demands:

• Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
• Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
• Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
• Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
• Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
• Performs substantial movement of wrists, hands, and fingers for continuous computer work.
• Extended hours required during peak workloads or special projects/events.

Travel Requirements:

• None