Designs and facilitates training programs and workshops that support the guiding principles and objectives of the organization. Primary responsibilities are weighted equally between instructional design of training courses and faciltation of both in-person and virtual training sessions. Provides research, consulting and training services in a variety of areas including product specific, technical and soft-skill training. Works with minimal supervision and is responsible for making an established range of decisions, escalating to manager when necessary and updates manager on a regular basis.

What you will do:

• Builds relationships with and engages key stakeholders to conduct training and skill needs assessments. Ensures stakeholders are involved in the analysis, design and development of instructor-led and digital programs. As appropriate, observes or performs specific jobs to understand performance standards, external customer requirements and product/service fit. Recommends training solutions for skill gaps in line with the organization's needs and strategy and available resources.
• Utilizes proven instructional design methodologies to develop engaging and meaningful learning experiences with identified performance measures in order to enhance job performance of participants and to meet business objectives. Uses adult-learning theory and media for corporate training programs. Partners with other training functions to leverage training materials and subject matter expertise across the Financial Group. Works with manager and leadership development program manager to ensure, on a macro level, model alignment and consistent philosophies around management and professional development programs.
• Designs and writes documentation including course manuals and leader guides. Ensures that all documentation is organized and in good order for delivery. All documentation will be composed in a consistent manner, allowing easy use for Guilford trainers.
• Delivers training classes to all levels of associates within the Financial Group. Communicates effectively, ensuring that learning objectives are easy for participants to grasp and apply. Creates a productive learning environment, allowing for exploration and discussion of content. Assists in planning and implementing training programs creating, when necessary, support materials for integration into associates' development plan execution. Conducts and facilitates training programs for all levels of associates.
• Works with key stakeholders to identify measures of success for training and evaluates the short- and long-term effectiveness of training programs. Utilizes participant data, management observation and productivity/quality performance data to link training with improved performance.
• Performs other duties as assigned.
• Complies with all policies and standards.

• Bachelor's Degree In training and development, human resources, psychology or business or commensurate experience - Required
• Typically three years of proven experience training both technical and soft skills in a corporate environment. Demonstrates exceptional platform and facilitation skills. Creates a productive learning environment for participants. Is able to successfully overcome participants' objections and manage the classroom in a productive manner. - Required
• Has knowledge of and some experience utilizing needs assessment, training program development and evaluation, adult-learning theory and instructional design methods. Has demonstrated strong customer-focused skills and commits to meeting their needs and expectations. Proven relationship management. Initiates and develops relationships with others both inside and outside current function; demonstrates credibility; confronts and resolves conflict quickly and professionally; inspires confidence in others. Operates with urgency to resolve issues. - Required
• Demonstrated ability to make sound decisions, identify and quantify problems, provide effective resolutions and appropriately role model the culture and norms of the organization. -
• Proven ability to think critically by defining and resolving a situation or problem by analyzing issues involved, weighing options and evaluating alternatives; maintains an objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive results forward. Seeks to understand intent from leadership to derive one vision/focus with incremental progress along the way. -
• Proven strong attention to detail with excellent organization and project management skills to include the identification of key stakeholders, development and implementation of a plan. Can cite examples of organization and time management/methods used to manage or prioritize workload demands. -
• Demonstrated excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused and concise manner. Demonstrated use of strong listening skills. -
• Proficient in Microsoft Office products. -

Work Setting/Position Demands:

• Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
• Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
• Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
• Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
• Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
• Performs substantial movement of wrists, hands, and fingers for continuous computer work.
• Extended hours required during peak workloads or special projects/events.

Travel Requirements:

• None