Processes large volumes of insurance applications in a production environment for Gerber Life Insurance.
Responsibilities
What you will do:
Screens non-medical and medical underwritten new business and reinstatement applications. Orders and reviews correspondence and other underwriting requirements. Makes decisions and takes final action on applications (medical and non-medical) in multiple systems based on established authority. Prepares files for Underwriter review.
Communication and contact is common with customers, individuals representing other departments, and individuals representing outside organizations regarding application statuses or underwriting decisions.
Processes non-medical decisions.
Performs other duties as assigned.
Complies with all policies and standards.
Qualifications
High School Diploma - Required
2 years' relevant work experience. - Required
Demonstrated solid verbal and written communication skills. -
Proven to be a quality and customer service advocate. -
Demonstrated strong PC skills. -
Proven ability to work in a multi-task environment. -
Demonstrated solid judgment, problem-solving, decision-making and follow-through skills. -
Proven ability and accuracy in analyzing/summarizing detailed information. -
Proven ability to work independently or in a team environment. -
Proven ability to coach and mentor both peers and associates at the Processor level. -
Demonstrated solid knowledge of basic business processes, workflow and systems. -
Demonstrated intermediate knowledge of medical conditions and terminology. -
Strong PC skills. -
LOMA Level 1 Certificate (Courses: 280/281 and 290/291). Upon Hire - Preferred
UND 386. Upon Hire - Preferred
ACS Designation. Upon Hire - Preferred
ALU 101. Upon Hire - Preferred
Work Setting/Position Demands:
Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
Performs substantial movement of wrists, hands, and fingers for continuous computer work.
Extended hours required during peak workloads or special projects/events.