The Customer Service Associate builds client relationships by researching, analyzing, and resolving service requests and complaints. This associate provides exceptional service to existing customers through service-related transactions via inbound and outbound calls. They ensure customers' needs are met while maintaining compliance with regulatory requirements. The Customer Service Associate is expected to utilize critical thinking skills to resolve issues, overcome objections, and de-escalate client interactions.

Provides strategic leadership in the development of the Western & Southern Financial Group (W&SFG) audiovisual function and capabilities. Identifies and works to integrate functional and/or technical opportunities to improve outcomes and/or lower costs across Business Units and Shared Services Units. Serves as producer-director, editor and set designer for a wide range of AVMM programs, responsible for overall production management, budget execution, and supervision of logistical details. Works directly with the chairman, president and CEO and other senior executives to enable and enhance their communications through audiovisual multimedia. Applies expertise in modern production styles and cutting-edge camera techniques to create compelling, first-rate original productions. Documents...

Prepares and analyzes a variety of financial statements, reports, schedules and reconciliations for an assigned portfolio of investments. Serves as the primary contact person for accounting matters related to the assigned portfolio. Processes monthly mortgage loan payments. Reviews check requests and invoices and prints checks. Works with minimal supervision and is responsible to make an established range of decisions, escalates to manager when appropriate and updates manager on a regular basis.

Collaborates with stakeholders to identify and articulate business and stakeholder requirements, as well as identify the solutions that will maximize the value delivered. This includes interviewing stakeholders, eliciting, analyzing, specifying and validating business, stakeholder, solution and transition requirements, and communicating those requirements to solution/development teams through the software development life cycle (Agile, Waterfall, Iterative). Applies proven communication, modeling, analytical, problem-solving, facilitation, negotiation, influence and leadership skills to ensure stakeholder expectations are met. Produces requirements on small-to-medium, lesscomplex projects that require planning, elicitation, documentation, analysis and management of business. Acts as a...

Processes agent appointments and terminations within timeframes set in Enterprise Licensing department (ELD) quality and service standards across all Western & Southern Financial Group (W&SFG) entities. Front-line processing associate responsible for executing transactions. Responds to customer (internal and external) inquiries within established timeframes. Assists agents with first-time resident and non-resident licensing. Corresponds with home office personnel, field agents, financial institutions, broker/dealers and independent agents. Works with moderate supervision and is responsible for making a minimal range of decisions, escalating to Manager when appropriate and updating Manager on a regular basis.

The Director, Alternative Credit is responsible for building, implementing, and managing alternative credit investments to support Western & Southern profitability and product competitiveness in a risk efficient manner. Primary responsibilities include developing the investment pipeline, underwriting and recommending new investments, managing the existing portfolio, fulfilling reporting needs, and performing special projects to evolve Western & Southern's capabilities in this area.

Performs complex Enterprise financial accounting and/or budgeting and cost accounting, reporting and analysis. Prepares journal entries on a day-to-day basis to properly record financial transactions. Prepares regulatory, external and internal financial reporting. Prepares financial analysis, presenting results to departmental and shared service leadership. Participates as a subject matter expert on technical accounting matters and as a team leader/member on special projects. Works with minimal supervision and is responsible for making an established range of decisions, escalating to management when necessary.

Produces or modifies computer programs of all sizes and complexity. Solves systems and program problems. Recommends courses of action on new application jobs, while considering the total system spectrum, from source document origination to final systems output and handling. Handles extensive research, analysis, definition and documentation on all facets of the job. Recommends the appropriate hardware solution (personal computer, LAN, mainframe, client server, etc.) for the application. Provides mentoring support for less experienced programming staff. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis.

The internship will be a hands-on experience. The intern will be assigned properties to post journal entries, analyze the financial statements, and publish the monthly financial statements. The intern will also be working on accounting related projects as needed. These assignments will include assisting with calculating performance returns for the investment real estate portfolio and working on a variety of tasks in the mortgage loan accounting system. These assignments will provide the opportunity to broaden the knowledge of accounting relative to both real estate investments and mortgage loans.

Oversees, leads, and manages the implementation and continued maturity of the W&S Operational Excellence (OpEx) system, which identifies and maximizes value for customers while engaging associates in regular and sustainable process improvement. Works with business Leaders, Managers and Associates to drive the development and execution of standard operating practices supporting the business's financial and operational goals. This role will learn and deploy a consistent, systematic methodology for achieving process excellence that drives performance acceleration leading to stakeholder value creation.

Provides legal advice and counsel on employee benefits matters to all Western & Southern Financial Group business and shared service units throughout the Enterprise. Provides legal advice to mitigate risk and address issues that arise. Manages benefits-related disputes directly and/or through outside counsel. Works with minimal supervision and escalates to General Counsel/Deputy General Counsel and business unit management as appropriate. Preferred candidates will also have general familiarity with the Internal Revenue Code, and particularly life insurance and annuity product tax issues, so that they may also support and advise on tax-related issues and litigation.

Manages successful execution of all payroll processes, procedures, reporting, and delivery of timely and quality service to the Enterprise. Develops staff through coaching and performance management, utilizing a Multipliers mindset to enhance performance and engagement. Maintains compliance with federal, state and local payroll tax regulations across a mult-entity, multi-state organization. Fosters collaboration through positive business relationships with associates in all business units, third-party vendors and payroll tax authorities. Works with minimal supervision and is responsible for independently making a broad range of decisions, escalating to senior management when appropriate.

The investment operations intern will work closely with the operations team to conduct research, capture data, and uphold processes critical to ongoing firm operations.

Collaborates with stakeholders to identify and articulate business and stakeholder requirements, as well as identify the solutions that will maximize the value delivered. This includes interviewing stakeholders, eliciting, analyzing, specifying and validating business, stakeholder, solution and transition requirements, and communicating those requirements to solution/development teams through the software development life cycle (Agile, Waterfall, Iterative). Applies proven communication, modeling, analytical, problem-solving, facilitation, negotiation, influence and leadership skills to ensure stakeholder expectations are met. Produces requirements on large, complex Enterprise projects that require planning, elicitation, documentation, analysis and management of business. Acts as a...

Works as a part of a team to provide a safe working environment for Company associates. Protects Company assets from loss due to fire, severe weather, theft and vandalism. Controls access to Company property by ensuring appropriate identification and credentials of associates and visitors Performs various security duties. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Shift Sergeant when necessary and updating Shift Sergeant on a regular basis.

Provides administrative support for the Information Technology (IT) Senior Management group in a timely and accurate manner. Contacts are made with all levels of personnel, including directors, secretaries, top-level management and various representatives from other companies. Works with some supervision and is responsible for making a minimal range of decisions, escalating to Manager when appropriate and updating Manager on a regular basis.

Researches, analyzes, defines, designs, tests, checks and plans activities and application of new technologies to processes. Recommends courses of action on new applications development when systems problems arise. Monitors the rapidly changing systems development environment (software products, programming languages, operating systems, hardware availability, technology trends, etc.) and assists with the transition to new technologies, providing research and problem-solving support, mentoring, training, etc. Has contact with all levels of personnel, both within and outside of Western & Southern Financial Group (W&SFG). Works with minimal supervision and is responsible to make an established range of decisions, escalates to manager when necessary and updates manager on a regular basis.

Responsible for establishing a vendor profile and vendor code in Gerber Life's financial system (SAP) for both the agents and their up-line in order to pay accurate and timely commissions.

Provides business planning, decision support analysis and measurement reporting for the assigned business unit(s), e.g., Agency, Columbus Life and/or Lafayette Life. Develops critical management decision analysis tools, and suggests and implements cost-savings. Prepares financial budgets, forecasts and various business case financial models, and performs special projects. Develops, implements and maintains profitability models, cost benefit analysis models and business unit performance measures. Performs variance analyses monthly and quarterly for key management reports. Provides highly confidential analyses in support of new business initiatives and potential acquisitions. Works with minimal supervision and is responsible for making a broad range of critical...

The sales internship provides a hands-on experience with various assignments within the Enterprise Engagement Center (EEC), including internal sales, data, research, and technology. Responsibilities include working in our CRM, campaign tracking, technology testing, and working with our sales team on lead generation. In addition, the intern will receive training in sales, product development, and other areas of the Enterprise Engagement Center. Finally, as a part of Western & Southern Financial Group, the intern will participate in virtual and on-campus internship activities, which will help them develop their skills and network across the enterprise.