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Please note the following companies are all part of Western & Southern Financial Group: Columbus Life Insurance Company, Eagle Realty Group, Fabric by Gerber Life, Fort Washington Investment Advisors, Inc., Gerber Life Insurance Company, Integrity Life Insurance Company, Lafayette Life Insurance Company, Till Financial, Touchstone Investments, Western & Southern Financial Group Distributors, Western & Southern Life, and The Western and Southern Life Insurance Company.
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Performs complex Enterprise financial accounting and/or budgeting and cost accounting, reporting and analysis with a focus on accuracy, compliance, and continuous improvement. Prepares journal entries on a day-to-day basis to properly record financial transactions. Prepares regulatory, external and internal financial reporting in compliance with U.S GAAP, statutory and regulatory requirements. Prepares financial analysis, presenting results to departmental and shared service leadership. Contributes to enterprise-wide financial initiatives including implementation of new accounting standards, assessment of emerging accounting issues, and improvement of reporting processes. Serves as a subject matter resource on accounting topics, collaborating with operations,...
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Produces or modifies computer programs of all sizes and complexity. Solves systems and program problems. Recommends courses of action on new application jobs, while considering the total system spectrum, from source document origination to final systems output and handling. Handles a moderate level of research, analysis, definition and documentation on all facets of the job. Works with some supervision and is responsible for making a moderate range of decisions, escalating to Manager when necessary and updating Manager on a regular basis.
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Supervision of on-site or remote quality consultants that are senior level associates providing direct support to Contact Center, Operations, Legal and senior leadership through handling of escalated and sensitive customer situations, providing direct coaching, mentoring and completing quality control processes. Responsible for effective service team management in a on-site and virtual environment that includes but is not limited to motivating, mentoring, team building, developing, supporting, and coaching staff, in an effort to grow the business by driving key performance indicators. Leverages data and trend analysis to lead optimization processes through collaboration with multiple departments and senior leaders.
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The Customer Service Associate builds client relationships by researching, analyzing, and resolving service requests and complaints. This associate provides exceptional service to existing customers through service-related transactions via inbound and outbound calls. They ensure customers' needs are met while maintaining compliance with regulatory requirements. The Customer Service Associate is expected to utilize critical thinking skills to resolve issues, overcome objections, and de-escalate client interactions.
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Under the direction of the Internal Audit AVP & Director, performs risk-based internal audit activities for the Company and its subsidiaries. Performs risk-based integrated reviews of financial, operational, systems and management controls of the Company. Provides assistance to the external auditors and regulatory auditors while maintaining effective working relationships with business unit management. Serves as in-charge auditor for certain assigned audit projects, and supervises staff auditors and college interns assigned to the project. Works with some supervision and is responsible for making a minimal range of decisions, escalating to Manager when appropriate and updating Manager on a regular basis.
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A Brief Overview
The Product Owner I, Insurance Operations, supports the planning and execution of technology enablement initiatives across Insurance Operations. This role focuses on representing business needs and priorities within strategic delivery teams to deliver enhancements in workflow systems, administrative platforms, Intelligent Document Processing (IDP), Robotic Process Automation (RPA), and AI-powered tools.
The Product Owner I collaborates closely with operations leaders, end users, and IT partners to define user stories, prioritize backlogs, validate functionality, and ensure delivered solutions meet business needs. This role operates as a liaison between the business and technical delivery teams, ensuring effective communication and...
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Partners with Gerber Life Group Benefits medical stop loss and specialty lines underwriters to evaluate and select risk, monitor results, and develop/execute on strategies for continuous improvement in underwriting performance. Position is responsible for developing and strengthening relationships with distribution partners to effectively direct processes such as facultative reviews, among others, to ensure profitability targets are achieved.
Please note this position is located in Cincinnati, OH.
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A Brief Overview
Produces or modifies computer programs of simple to moderate complexity using the prescribed computer programming languages on various hardware (personal computers, Mainframe, client server, etc.). Develops an understanding of assignments including the business functions to the point of being productive beyond the scope of his/her specific program assignments. Has contact with many levels of personnel throughout Western & Southern Financial Group (W&SFG) to develop definitions for programs and review results of the programs. Works with some supervision and is responsible for making a minimal range of decisions, escalating to Manager when appropriate and updating Manager on a regular basis.
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Designs and facilitates training programs and workshops that support the guiding principles and objectives of the organization. Primary responsibilities are weighted equally between instructional design of training courses and faciltation of both in-person and virtual training sessions. Provides research, consulting and training services in a variety of areas including product specific, technical and soft-skill training. Works with minimal supervision and is responsible for making an established range of decisions, escalating to manager when necessary and updates manager on a regular basis.
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A Brief Overview
Produces or modifies computer programs of all sizes and complexity. Performs programming duties at the systems level, ensuring all program development is appropriate, including front-end research and definition. Develops an understanding of assignments including the business application, in order to either assist in making solution-oriented recommendations or advising on program/systems-related problems. Works with some supervision and is responsible for making a minimal range of decisions, escalating to Manager when appropriate and updating Manager on a regular basis.
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Assists in the development, implementation and administration of the Company's qualified and non-qualified retirement plans, including the defined benefit pension plan, 401(k) plan, defined contribution profit sharing plan, deferred compensation plans and other non-qualified retirement plans. Completes and coordinates regulatory reporting and mailings related to retirement plans by established deadlines. Coordinates with vendors and internal partners involved with supporting retirement plans. Gathers business requirements, develops and documents test matrices and testing scenarios, and executes user acceptance testing and validation for changes impacting retirement processes and systems. Provides technical consultative support to the Retirement Specialists. Administers daily...
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Assists in research, analysis, definition, design, testing, checking and planning activities and applying new technologies to processes. Recommends courses of action on new applications development when systems problems arise. Monitors the rapidly changing systems development environment (software products, programming languages, operating systems, hardware availability, technology trends, etc.) and assists with the transition to new technologies, providing research and problem-solving support, mentoring, training, etc. Has contact with all levels of personnel, both within and outside of Western & Southern Financial Group (W&SFG). Works with minimal supervision and is responsible to make an established range of decisions, escalates to manager when necessary and updates manager...
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Installs, maintains and repairs heating, ventilating, air conditioning, refrigeration systems, control systems and a variety of electrical and mechanical equipment in the Home Office and at other properties. The HVAC Technician will be skilled in cleaning, adjusting and repairing systems. Responsible for air quality systems from installation to end-of-life by performing maintenance, warranty and emergency repairs. Works with some supervision and is responsible for making an established range of decisions, escalating to manager when necessary and updating manager on a regular basis.
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Primarily responsible for recruiting Brokerage General Agencies (BGAs), Producing General Agents/Agencies (PGAs), and related producers in conjunction with duties of Recruiting Coordinator. Serves as the product/marketing subject matter expert, trainer and knowledge dispenser to the region including BGAs, PGAs, Internal Marketers, Producers and sub-producers. . Achieves life and annuity sales results in assigned territory, working closely with the Internal Wholesalers (IWS). Focuses on sales and productivity results of new and existing producers. Works with minimal supervision and is responsible to independently make a broad range of critical decisions, escalating to executive-level associates only when appropriate.
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A Brief Overview
Solution Architect will work with project teams in all phases of software development life cycle to conceptualize, design and implement end-to-end solutions that meet business objectives. Design and architect quality solutions taking into account sound software design concepts, patterns, runtime, non-runtime qualities and industry best practices. Clearly communicate translation of requirements from business and technical sources into technical design direction, using various means including specifications, white boards discussions, UML modeling techniques, etc. Responsible for defining architectural principles, technology standards, industry best practices, architectural governance processes and reusable reference architectures. Responsible for...
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Produces or modifies computer programs of all sizes and complexity. Performs programming duties at the systems level, ensuring all program development is appropriate, including front-end research and definition. Develops an understanding of assignments including the business application, in order to either assist in making solution-oriented recommendations or advising on program/systems-related problems. Works with some supervision and is responsible for making a minimal range of decisions, escalating to Manager when appropriate and updating Manager on a regular basis.
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Produces or modifies computer programs of all sizes and complexity. Solves systems and program problems. Recommends courses of action on new application jobs, while considering the total system spectrum, from source document origination to final systems output and handling. Handles extensive research, analysis, definition and documentation on all facets of the job. Recommends the appropriate hardware solution for the application. Provides mentoring support for less experienced programming staff. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis.
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Performs a variety of duties to meet Home Office laundry requirements including washing, drying, ironing and repairing. Works with some supervision and is responsible for making a minimal range of decisions, escalating to manager when necessary and updating manager on a regular basis.
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Executes day-to-day system administration and maintenance services to ensure the proper functioning of the applicant tracking system as well as other Talent Acquisition-related systems. Provides training to field associates on the use of these systems. Ensures system security and employee data privacy. Works with supervision and is responsible to make an established range of decisions, updating the Manager on a regular basis.
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Provides for and delivers health care and wellness services, within the scope of the license of a registered nurse, to associates to enhance morale, health and productivity. Develops, coordinates and conducts health education programs for associates to promote safety in the workplace to help associates achieve optimal health and productivity levels. Provides first-aid services and medical treatment for associates in the Home Office. Organizes wellness clinics including general health fairs and various health screenings. Involved in OSHA compliance and workers' compensation reporting. Works with minimal supervision and is responsible to make an established range of decisions, escalating to Manager when necessary and updates Manager on a regular basis.