Summary of Responsibilities: Leverages strong technical skills and an in-depth understanding of business strategies, priorities and initiatives to provide technology solutions that empower business leaders to gain insights and make strategic business decisions. Champions enterprise-wide collaboration and develops close partnerships with both business and IT leaders to foster a deeper understanding of the business benefits. Leads prioritization, design, development and delivery of business technology solutions. Leads within projects across the Enterprise, solving complex business and technical problems. Performs as top-level technical systems expert in support of the development and implementation of multi-disciplined, cross-departmental B2B & B2C activities. Serves as a critical liaison for distributor partners across lines of business with unique operating and system requirements. Brings to bear advanced technical skills, product knowledge and data analysis, and recommends course of action on technology initiatives. Works with minimal supervision and independently makes a broad range of critical decisions, escalating to VPs and executive level associates only when appropriate.

Summary of Responsibilities: As a Senior Programmer Analyst you will support Robotic Process Automation initiatives across the Enterprise. You will be a member of the Center of Excellence specializing in Robotic Process Automation (RPA), participating in design, development and testing phases of the software development lifecycle. You will be proficient in understanding coding techniques, testing strategies, and application implementations while staying current in application development trends of RPA.  Other desired qualities include strong communication and collaboration skills while working directly with a variety of business partners.

Summary of Responsibilities: As a Programmer Consultant you will support Robotic Process Automation initiatives across the Enterprise. You will be a member of the Center of Excellence specializing in Robotic Process Automation (RPA), participating in discovery, design, development and testing phases of the software development lifecycle. You will be proficient in understanding coding techniques, testing strategies, and application implementations while staying current in application development trends of RPA. You will be responsible not only for developing automations, but for general consulting on automation ideas as they are presented from the business. In addition, you will handle infrastructure support and maintenance of the servers and automation tools (UiPath), as well as provide support and guidance to other RPA developers. Other desired qualities include strong communication, project management and collaboration skills while working directly with a variety of business partners.

Summary of Responsibilities: As an IT Business Analyst you will support Robotic Process Automation initiatives across the Enterprise. You will be a member of the Center of Excellence (CoE) specializing in Robotic Process Automation (RPA), collaborating with stakeholders to identify and articulate business requirements. This includes interviewing stakeholders and Subject Matter Experts, eliciting, analyzing and validating requirement and communicating those requirements to the Developers. As a liaison between the business and the RPA CoE Developers, you will translate business needs into IT requirements, and through effective communication, resolve any gaps in understanding.

Summary of Responsibilities: Administers, supports and maintains the relational database environment on the client-server platform. Provides technical expertise to application teams in designing, implementing and troubleshooting online and batch applications and overnight processing. Works under minimal supervision and is responsible to make an established range of decisions, escalates to manager when necessary and updates manager on a regular basis.

Summary of Responsibilities: Individual contributor that works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge. Project facilitator who guides cross-functional teams in executing the principles of the Agile Scrum and Kanban framework. Provides servant leadership to a team or teams and facilitates planning, team learning in the form of reviews and retrospectives, and adaptation of the process to ensure quality of team/solutions.  Provides training and mentorship to new teams and junior Scrum Masters. Champions Agile principles and the framework to the organization.  Ensures the tracking and reporting of daily activities. Responsible for removing impediments that prevent a team from completing the work it has negotiated for a given sprint. Works closely with the Product Owner(s) to ensure high velocity and high quality of delivery, while identifying and helping to resolve issues that emerge throughout the product development cycle 

Summary of Responsibilities: The Salesforce Administrator will focus on Salesforce, providing functional and technical knowledge to ensure successful delivery of an innovative, high-quality solution to the Western & Southern Financial Group organizations running Salesforce as their Customer Relationship Management system (CRM), including Communities and Marketing Cloud integrations (Distributed Marketing and MC Connect). This individual is responsible for key activities on Salesforce, Communities and Marketing Cloud integrations; system administration, system configuration especially around customization of objects, user roles and profiles setup, permission sets, fields, record types, page layouts, list views, reports, dashboards, requirements, training and ongoing support. The position provides tier one support by identifying, logging, tracking, resolving and/or escalation of all incoming user-reported incidents. The Salesforce Administrator must have the ability to work as part of a collaborative team in order to be successful. This individual must be very proactive, have initiative and ability to reach out to ensure tasks and deliverables are met, risks and mitigation strategies uncovered. This individual must communicate with confidence, build relationships through inspiring trust and sharing information, and be able to challenge assumptions.

Summary of Responsibilities: Works closely with the Identity & Access Management (IAM) team to develop, build and deliver the future state (IAM) strategy for the Enterprise. This includes helping define a vision for how identities will be managed across all parts of the business, and how the associated access to systems and data will be maintained. Helps drive the technical delivery of (IAM) solutions required to support the needs of the business. Works to understand industry best practices, emerging trends and the latest open source methods that will help address current challenges and enable new ways of delivering value to the Enterprise. Consults with IT project teams and application development teams to provide assistance in their deployment of business and IT applications. Escalates when needed and updates senior team members and Manager on a regular basis.

Summary of Responsibilities: Assists in research, analysis, definition, design, testing, checking and planning activities and applying new technologies to processes. Recommends courses of action on new applications development when systems problems arise. Monitors the rapidly changing systems development environment (software products, programming languages, operating systems, hardware availability, technology trends, etc.) and assists with the transition to new technologies, providing research and problem-solving support, mentoring, training, etc. Has contact with all levels of personnel, both within and outside of Western & Southern Financial Group (W&SFG). Works with minimal supervision and is responsible to make an established range of decisions, escalates to manager when necessary and updates manager on a regular basis.

Summary of Responsibilities: Provides leadership and direction to support business objectives of Western & Southern Financial Group (W&SFG) through cost effective use of technology, staff and business practices. Leads and develops a team of managers and skilled personnel. Is responsible for the long-term vision, development and maturation of the Project Management Office (PMO) Center of Excellence (CoE) to offer services to both the IT Department and the Enterprise. Is responsible for delivery of the Program/Project Portfolio for the Enterprise. Directs activities for multiple, complex enterprise initiatives, ensuring that the initiative's business needs are addressed effectively and as agreed upon with the business partners. Is accountable for all strategic project-related processes, tools, metrics and documentation delivering value and meeting quality standards, budgets and deadlines. Works with minimal supervision and is responsible for making a broad range of decisions, escalating to executive-level associates when necessary and updating executive-level associates on a regular basis.

Summary of Responsibilities: Produces or modifies computer programs of all sizes and complexity. Solves systems and program problems. Recommends courses of action on new application jobs, while considering the total system spectrum, from source document origination to final systems output and handling. Handles extensive research, analysis, definition and documentation on all facets of the job. Recommends the appropriate hardware solution (personal computer, LAN, mainframe, client server, etc.) for the application. Provides mentoring support for less experienced programming staff. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis.

Summary of Responsibilities: Provides monitoring, problem determination and resolution on calls, emails and self-service incidents. Provides support to internal associates for either hardware, software, server, mainframe applications or peripherals. Documents all issues in the ServiceNow platform to track caller trends. Recommends system modifications to reduce user problems. Escalates more complex incidents to second-tier support or higher. Uses incident and problem modules within the ServiceNow Platform and attentive detail to the PureConnect Service Desk phone system. Works with minimal supervision and makes an established range of decisions, escalating to Manager when necessary.

Overview: This role will work closely with the testing and development teams to create automation scripts in line with existing functional aspects of the application’s testing efforts. The candidate will be responsible for creating and maintaining automated scripts library.

This role will work closely with the testing and development teams to create automation scripts in line with existing functional aspects of the application’s testing efforts. The candidate will be responsible for creating and maintaining automated scripts library.

The Project Management Intern will report to the Project Management Office (PMO) and work closely with the Project Managers, Business Analysts, Enterprise Business Analyst Manager, Portfolio team and PMO leadership to assist in the management and successful delivery of strategic projects for the Western & Southern Financial Group.

Summary of Responsibilities: Coordinates and completes day-to-day Enterprise-level projects within Western & Southern Financial Group (WSFG) using a combination of disciplines (process, change, business and technical). Manages a variety of large-scale, Enterprise-wide initiatives simultaneously while serving as the single point of contact for those initiatives. Leads/Coordinates all aspects of projects including planning/scheduling, scope management, communication management,  issue/risk management, resource management, procurement/vendor management, project integration, financial management, change management and quality management through all portions of the project and development lifecycles such as ideation/conceptualization, rationalization/prioritization, requirements, design, build/configuration, testing, documentation, training, deployment, stabilization and closure.  Sets deadlines, assigns responsibilities/tasks, and monitors and summarizes progress of their assigned projects. Ensures that project results meet requirements regarding quality, reliability, schedule and cost. Utilizes expertise and leadership skills to direct staff and to resolve issues to ensure project goals and requirements are met; relies on extensive experience and judgment to plan and accomplish goals. Must be familiar with the system scope and project objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team.

Summary of Responsibilities: Researches, analyzes, defines, designs, tests, checks and plans activities and application of new mainframe technologies and processes. Monitors the rapidly changing mainframe environment (software products, programming languages, operating systems, hardware availability, technology trends, etc.) and assists with the transition to new technologies, providing research and problem-solving support, mentoring, training, recovery, etc.  Has contact with all levels of personnel, both within and outside of Western & Southern Financial Group (W&SFG).  Works with minimal supervision and is responsible to make an established range of decisions, escalates to manager when necessary and updates manager on a regular basis. 

Summary of Responsibilities: The ServiceNow CMDB Analyst II will be part of the Service Management Office (SMO) ServiceNow IT Asset Management (ITAM) team supporting the Configuration Management Data Base (CMDB) utilizing the ServiceNow platform.  The ServiceNow CMDB Analyst II will have strong impacts on the IT Asset Management, Incident, Service Interruption and Change processes and maintain partnerships with the Application, Database, Enterprise Architecture, Network and Server teams for the installation and maintenance of the Applications and Services they run.  Responsible for defining, implementing and maintaining the ServiceNow CMDB and ensuring strategic alignment and ongoing process health in support of Business and IT goals. Partners with the ITAM, ITSM and ServiceNow Platform teams to drive the Configuration Management and IT Asset Management spaces in coordination with the broader ServiceNow strategy.  Represents the SMO and functions as a key member of the ServiceNow Business Applications and Services Governance Board ensuring that Applications and Services are properly requested, approved, on-boarded, certified, maintained and off-boarded as required to fit the needs of both IT and the Business.

Summary of Responsibilities: Produces or modifies computer programs of all sizes and complexity. Solves systems and program problems. Recommends courses of action on new application jobs, while considering the total system spectrum, from source document origination to final systems output and handling. Handles extensive research, analysis, definition and documentation on all facets of the job. Recommends the appropriate hardware solution (personal computer, LAN, mainframe, client server, etc.) for the application. Provides mentoring support for less experienced programming staff. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis.

Summary of Responsibilities: The PMO Project Portfolio Management Analyst II coordinates and manages the overall capacity of IT resources allocation requests within the Strategic & Operation disciplines for both Enterprise planned and activeprogram/projectportfolio’sfor W&SFG business and technology needs.  This role collaborates with colleaguesinBusiness Relationship Management, Service Delivery, IT Business Operations and other IT stakeholderstoprioritizeinvestment efforts as well as resource demand at an Enterprise level and identifies if IT hasthestaff and resource capacity to perform planned and unplanned work.  This role also acts as a strategicconsultant in the area of portfolio and resource management and governance.  Provides insight, leadershipand strong resource and project management guidance on all levels of demand investment.  This role managestheday-to-dayresource management planning process and facilitates capacity and utilization discussions as they relate to the allocation of resources within both the Planned and Active portfolio and supports the overall Enterprise portfolio management process. The PPO Analyst II acts as primary liaison between resource Managers and demand Managers.  Collaborates on the development of best practice knowledge and document management standards, processes, methods, procedures and training as it relates to resource and portfolio planning management.  Applies insights related to potential overlap/impacting/dependencies of resource planning and allocation.  Serves as a senior subject matter expert on the Enterprise Project Portfolio Resource Management methodologies and practices, providing support, training, metrics, analytics and ad hoc reports for Western & Southern leadership that include tracking and trends specific to the Enterprise Project Portfolio's health, finances, resource capacity planning and engagement.  Works closely with Western & Southern IT and Business departments to ensure accuracy and tracking of project portfolio resource allocation and utilization efforts.  Provides a high level of expert oversight and assistance to program/project managers to ensure project data is managed effectively and maintains accurately a high level of data integrity for all Enterprise Project Portfolio data entry, tracking and published metrics/analytics.