The Senior Manager, Enterprise Speech Analytics, is responsible with optimizing institutional knowledge across the enterprise by establishing and leading a Nexidia Speech Analytics team. This team will collaborate closely with distinct business units within multiple organizations to deliver business outcomes and synergies through strategic investments in the NICE/Nexidia/Enlighten Ecosystem and related technologies. The role demands strategic vision, leadership, and a profound understanding of speech analytics to ensure that insights derived from associate and customer data translate into actionable improvements, enhancing operational processes, regulatory compliance, sales, and customer satisfaction.

Answers inquiries primarily through telephone communications with a high level of quality customer service. Prepares pre-notification documentation for medical procedures and various prescription drugs. Maintains benefit eligibility information for associates and retirees in multiple systems. Handles all responsibilities in accordance with the Plan provisions, department policies and various Department of Labor regulations. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis

Processes agent appointments and terminations within timeframes set in Enterprise Licensing department (ELD) quality and service standards across all Western & Southern Financial Group (W&SFG) entities. Front-line processing associate responsible for executing transactions. Responds to customer (internal and external) inquiries within established timeframes. Assists agents with first-time resident and non-resident licensing. Corresponds with home office personnel, field agents, financial institutions, broker/dealers and independent agents. Works with moderate supervision and is responsible for making a minimal range of decisions, escalating to Manager when appropriate and updating Manager on a regular basis.

Provides leadership and direction to support business objectives of Western & Southern Financial Group (W&SFG) through cost-effective use of technology, staff and appropriate business practices. Leads production support and development efforts for application programming and/or technology infrastructure team(s). In addition to normal managerial expectations, ensures efficient, cost-effective operation, and oversees project development and implementation. Works with minimal supervision and is responsible for independently making a broad range of critical decisions, escalating to executive-level associates only when appropriate.

Responsible for assisting the Benefits Manager in the administration of welfare plan benefits to include health, dental and flexible spending account plans. Monitors claims quality and recommends adjustments as needed. Handles escalated claims issues and related provider/member interactions. Evaluates current benefit plans and processes, then recommends new and/or enhanced programs and processes that will provide strong competitive positioning and increase efficiency for the company. Works with minimal supervision and is responsible to make an established range of decisions, escalating to manager when necessary and updates manager on a regular basis.

Uses vast experience and expert understanding of life insurance to independently lead and maintain an Enterprise Competitive Analysis Desk for all business units and distribution channels within the Western & Southern Financial Group home office. Provides competitive benchmarking and analyzes strategic life insurance opportunities to advise senior leaders within each business unit of potential sales opportunities and the likelihood of success providing the opportunities to target markets. Maintains a high level of field contact and provides a differentiating level of competitive information, encouraging new or increased levels of life insurance production. Monitors industry and regulatory issues and proactively seeks opportunities to expand life insurance...

Initiates, develops and maintains sales of Lafayette Life products within assigned geographical area. Works with the Director Internal Wholesale Team - Product Illustration, Training and Ideation and Regional Sales VP's to achieve corporate life and annuity premium sales goals. Core to their success is the ability to recruit, train and onboard new GA's and IMO's. Provides a broad range of sales and marketing support to PPGA's and IMO's. Works with minimal supervision and is responsible to independently make a broad range of decisions escalating to manager when appropriate and updating manager on regular basis. Uses extensive in-depth knowledge of Lafayette Life products, services, illustrations and systems to provide both electronic delivery and field training to...

The Counsel - Investments will serve as the primary legal counsel to Fort Washington Investment Advisors ("FWIA") on transactional, securities and regulatory matters relating to the registration and operation of the investment advisor and compliance with Investment Advisors Act of 1940, and associated rules. Duties include providing advice and legal support to FWIA's Private Equity and Private Debt strategies, including fund formation; compliance with Securities Act of 1933, and associated rules; structured finance/CLOs; fundraising and marketing; SEC compliance; and other investment transactions and fund operation activities. Provides general corporate legal services, including mergers/acquisitions support related to the Enterprises' many corporate entities.

Responsible for developing and delivering health & welfare benefits to employees, retirees and their families, including medical, prescription drug, dental, vision, among other ancillary benefits. Develops strategies to enhance all aspects of benefit operations including receipt, processing and adjudication of health and welfare plan claims, as well as customer experience. Ensures a high level of productivity and quality.

Responsible for leading the development of data models to support business intelligence systems, ensuring that data models, data architectures and data classifications are aligned to the Enterprise business activities. Responsible for mentoring application and infrastructure teams skills, a comprehensive understanding of the company's business activities and excellent interpersonal communication skills. Senior candidates will have 5+ years of experience mentoring technical teams in BI/DW architectural issues and best practices. All candidates should have completed several Business Intelligence (BI) project life cycles. Works under minimal supervision and is responsible to make a wide range of decisions, escalating to the manager when necessary and updating the manager on a regular...

Produces or modifies computer programs of all sizes and complexity. Solves systems and program problems. Recommends courses of action on new application jobs, while considering the total system spectrum, from source document origination to final systems output and handling. Handles extensive research, analysis, definition and documentation on all facets of the job. Recommends the appropriate hardware solution for the application. Provides mentoring support for less experienced programming staff. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis.

Produces or modifies computer programs of all sizes and complexity. Solves systems and program problems. Recommends courses of action on new application jobs, while considering the total system spectrum, from source document origination to final systems output and handling. Handles extensive research, analysis, definition and documentation on all facets of the job. Recommends the appropriate hardware solution (personal computer, LAN, mainframe, client server, etc.) for the application. Provides mentoring support for less experienced programming staff. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis.

Partners with Regional Vice President (a.k.a., External Wholesaler) to strategically manage territory. Places calls and provides information about portfolio composition, relative to performance and product design. Develops and maintains relationships with registered representatives to promote the sale of Touchstone investment products and retention of Touchstone assets. Responsible for discussing Touchstone's broad array of investment products across all disciplines (i.e., investment product objectives, portfolio structures, investment management process and strategy, and investment product benchmarks) and building a thorough understanding of key broker-dealers, including products, platforms, structure, specific firm strategy and major initiative. Works with...

Provide technical support to Gerber Life through monitoring, problem determination, and resolution of issues reported through phone calls, emails, chats, and incidents with specific focus on Contact Center, UTS, Insurance Operations, Agency, and Marketing associates. Respond, escalate, and resolve issues within expected time frames. Escalate more complex issues to IT teams or Service Desk through Jira or ServiceNow. Document all issues according to departmental processes. Identify trends, taking action to address and resolve. Work with minimal supervision and make an established range of decisions, escalating to Supervisor when necessary. Collaborate with Business Systems - Quality, as needed, to ensure adequate information is provided for escalation and retesting...

Support the cross-functional quality program and AI speech analytics tool by collecting and analyzing voice and written data. Ensure regulatory compliance, enhance operational processes, increase sales and optimize customer satisfaction. Provide essential support to the Program Manager and contribute to the overall goals of the speech analytics program. Identify improvement opportunities through data analysis within the Nexidia AI speech platform, turning large data sets into actionable insights. Ensure system efficiency, troubleshoot technical issues, and assist in voice data analysis. Works with minimal supervision and independently makes a broad range of decisions, escalating to Manager or Director when appropriate. Additionally, this position maintains positive...

Responsible for leading the cross-functional quality program and AI speech analytics tool, involving the collection and analysis of voice and written data, to ensure regulatory compliance, enhance operational processes, increase sales and improve customer satisfaction. Proactively identify opportunities for improvements through data analysis within the Nexidia AI speech platform, transforming large data sets into actionable insight. This role requires a blend of tool expertise, strategic thinking, and a deep understanding of the business and customer interactions

Agency Quality Assurance Analyst is responsible for testing of the system updates and upgrades, including the Agency Portal, VUE, Licensing Portal, Salesforce, OnBase, and IVR. Assisting in developing business requirements, test cases and performing UAT for new projects, initiatives and releases. Works closely with GLIC IT, ITSD, CSSI, Lead Agency Business Analyst, Lead Commission Analyst and GLIC Program Team.

Leads, motivates, and manages team of licensed life insurance professionals to meet and/or exceed annual sales targets using established sales practices. Sets and maintains high standards of ethical conduct and performance for life insurance professionals when providing customer service or providing sales advice. Develops and implements strategies and marketing promotions, support processes and productivity tracking. Directly supervises associates, maintaining effective staffing levels through appropriate selection, training, coaching and development activities. Provides support to CRC upper management with all strategic initiatives and projects impacting the team. Works with minimal supervision and is responsible for making an established range of decisions,...

This role is critical for accelerating end-end life insurance processing and the company's industry leading position by bringing incremental software changes to market. The ideal candidate is an industry-proven, hands-on, well-rounded senior leader of software engineering by trade specializing in COBOL application development and mainframe modernization to run end-end life insurance policy administration.

The ServiceNow CMDB Analyst II will be part of the Service Management Office (SMO) ServiceNow IT Asset Management (ITAM) team supporting the Configuration Management Data Base (CMDB) utilizing the ServiceNow platform. The ServiceNow CMDB Analyst II will have strong impacts on the IT Asset Management, Incident, Service Interruption and Change processes and maintain partnerships with the Application, Database, Enterprise Architecture, Network and Server teams for the installation and maintenance of the Applications and Services they run. Responsible for defining, implementing and maintaining the ServiceNow CMDB and ensuring strategic alignment and ongoing process health in support of Business and IT goals. Partners with the ITAM, ITSM and ServiceNow Platform teams to drive the...