Western & Southern Financial Group

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Job Locations US-MI-FREMONT
Customer Service Advocate - (Work at Home or Onsite)   Looking for a career where you can make a real difference in other people’s lives? Have a passion for customer service? Want to work from home? Think you’ve got what it takes to work for one of the leading companies in the insurance industry? If so, we’d love to speak with you about joining the Gerber Life Insurance team. We provide excellent benefits, 401K with company match and a pension, along with the opportunity to earn a monthly incentive. Click here to learn more about our call center: https://youtu.be/cg64WzJc6BY   Gerber Life has been in business since 1967. We sell an array of children and adult coverage. To learn more about Gerber Life Insurance, click here https://www.gerberlife.com.
Function
Call Center & Customer Service
ID
2022-17955
Subsidiary
Gerber Life Insurance Company
Job Locations US-MI-FREMONT
Summary of Responsibilities: Responsible for short term goals and strategic objectives for the Contact Center, Operations and Marketing in regards to process enhancements and staffing/production impacts. Conducts organizational process and staffing reviews to identify strengths, weaknesses and opportunities. An expert in process management who identifies, analyzes and implements process improvements that affect profitability, growth and productivity in the organization. Leads and directs the work of others in the Workforce management team as needed.
Function
Call Center & Customer Service
ID
2022-17899
Subsidiary
Gerber Life Insurance Company
Job Locations US-OH-CINCINNATI
Summary of Responsibilities: Provides support for all product management activities across multiple Underwriters on behalf of products distributed through Institutional Markets, including annuities, worksite protection products and institutional life insurance products.  Such activities include:  administration support, product maintenance, retention and reporting activities, illustration support and maintenance/enhancement of sales and marketing literature and tools.  This position is also responsible for identifying needs and opportunities to provide assistance in marketing plans to increase revenue for both the client and the Enterprise.  Responsibilities include assistance with prospect identification and initial sales presentations.  Responsibilities also include the continuous identification and selection of evolving technology solutions.  Works with minimal supervision and is responsible to make a broad range of decisions, escalating to executive-level associates when appropriate.
Function
Call Center & Customer Service
ID
2022-17879
Subsidiary
Western & Southern Financial Group
Job Locations US-MI-FREMONT
Summary of Responsibilities: In a manner consistent with compliance and regulatory requirements, responds to agent’s inquiries via multi-media factors including inbound/outbound calls and email. This position is the liaison between our external agents and our Agency Operations Department and requires system, product and insurance industry knowledge. This role is the face of Gerber Life to our external partners, requiring this role to be the expert on all things Gerber Life Agency to our experts (the external Agents) in the insurance industry.
Function
Call Center & Customer Service
ID
2022-17822
Subsidiary
Gerber Life Insurance Company
Job Locations US-OH-CINCINNATI
  Summary of Responsibilities: Builds client relationships by researching, analyzing and resolving service requests and complaints. Reviews client account for the purposes of conservation and potential cross-sell opportunities. Conducts conservation efforts to retain clients’ business. Ensures compliance regulations are met. Maintains comprehensive knowledge to fully service clients. Required to meet or exceed established performance objectives. Works with some supervision; is expected to utilize critical thinking skills to resolve issues, overcome objections and de-escalate client interactions. Escalates to Team Lead or Manager when appropriate.   Click here to learn more about Customer Service and our team.  
Function
Call Center & Customer Service
ID
2022-17696
Subsidiary
Western & Southern Financial Group
Job Locations US-OH-CINCINNATI
Summary of Responsibilities: Contributes to the productivity and profitability of our field force by researching, analyzing and resolving Field Sales Representative’s sales and support requests via inbound and outbound phone calls and emails. Provides agents with superior service through support on underwriting status, service-related inquiries, forms processing and user assistance. Acts as a liaison between the Field Representatives and the Home Office. Works with minimal supervision and is responsible to make an established range of decisions, escalates to manager when necessary and updates manager on a regular basis.
Function
Call Center & Customer Service
ID
2022-17669
Subsidiary
Western & Southern Financial Group
Job Locations US-OH-CINCINNATI
Summary of Responsibilities: Manages activities for multiple Client Relationship Center (CRC) initiatives, ensuring the initiative’s business needs are addressed. Manages CRC specific IT activities associated with identification, prioritization, and resolution of incidents, problems and projects. Provides leadership and direction to Workforce Manamagement Specialist, CRC Business and Operations Analyst by ensuring analyst support is coordinated, monitored, logged, tracked and resolved in a timely manner. Partners and collaborates with key stakeholders to ensure successful project delivery. Develops and implements strategies to improve call center reporting and business analysis processes. Acts as backup to Manager, Quality & Operations as needed. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis.
Function
Call Center & Customer Service
ID
2022-17563
Subsidiary
Western & Southern Financial Group
Job Locations US-OH-CINCINNATI
Summary of Responsibilities: Proactively contacts leads for application or quote requests generated within the banking channel. Determines needs and appropriately delivers insurance products to meet those needs. Proactively contacts advisors within assigned territory to promote the use of IPS digital platforms and lead submission. Works with minimal supervision and is responsible to make an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis.
Function
Call Center & Customer Service
ID
2022-17081
Subsidiary
Insurance Profillment Solutions, LLC
Job Locations US-OH-CINCINNATI
Summary of Responsibilities: Functions as an internal consultant to the Client Relationship Center (CRC) in regard to data analysis and reporting. Responsible for ensuring the accurate and timely creation and distribution of reporting to all CRC business units, including obtaining a thorough understanding of requirements, creating, reviewing and distributing any new or ad-hoc reporting needs. Manages the ongoing growth and leverage of the reporting tools within the CRC. Consults in key decisions regarding product and system design and/or functionality.  Applies technical skill sets and knowledge to develop and deploy complete and accurate test plans for implementation of new products and/or system enhancements.  Assists in the completion of business unit acceptance testing for deployment of new and enhanced systems and processes.  Independently pursues the identification, examination and deployment of innovative workflow and process improvement initiatives that will significantly impact the CRC operational effectiveness. Communicates with all CRC departments, IT, Agency and other Western & Southern Financial Group (WSF&G) departments.  Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager only when necessary and updating management on a regular basis.
Function
Call Center & Customer Service
ID
2021-16832
Subsidiary
Western & Southern Financial Group
Job Locations US-OH-LOVELAND
Summary of Responsibilities: Builds client relationships by researching, analyzing and resolving service requests and complaints. Reviews client account for the purposes of conservation and potential cross-sell opportunities. Conducts conservation efforts to retain clients’ business. Ensures compliance regulations are met. Maintains comprehensive knowledge to fully service clients. Required to meet or exceed established performance objectives. Works with some supervision; is expected to utilize critical thinking skills to resolve issues, overcome objections and de-escalate client interactions. Escalates to Team Lead or Manager when appropriate.
Function
Call Center & Customer Service
ID
2021-16270
Subsidiary
Western & Southern Financial Group
Job Locations US-OH-CINCINNATI
Summary of Responsibilities: Utilizes financial industry knowledge, training and/or experience to make informed recommendations across the breadth of the Western & Southern Financial Group product portfolio to clients as a result of a review of their current financial situation and current products held. Must meet or exceed established sales goals (policies and premium placed) and perform job functions according to prescribed contact center metrics. Assesses needs of current and prospective clients using established Integrity Selling techniques and needs analysis systems in an inbound and outbound contact center environment. Makes appropriate financial services product recommendations utilizing the Western & Southern product portfolio. Accesses other company product portfolios as authorized. Responsible for conducting a thorough needs analysis before making product recommendations to impact persistency of product and client. Establishes and/or builds relationships with current and/or prospective clients assigned. Works with minimal supervision and is responsible for making a defined range of decisions, escalating to Senior Sales Representative and/or Assistant Manager when necessary and updating Senior Sales Rep/Management Team on a regular basis.   Click here to learn more about Sales opportunities and our team.
Function
Call Center & Customer Service
ID
2020-13646
Subsidiary
Western & Southern Financial Group
Job Locations US-OH-CINCINNATI
Summary of Responsibilities: Builds client relationships by researching, analyzing and resolving service requests and complaints. Reviews client account for the purposes of conservation and potential cross-sell opportunities. Conducts conservation efforts to retain clients’ business. Ensures compliance regulations are met. Maintains comprehensive knowledge to fully service clients. Required to meet or exceed established performance objectives. Works with some supervision; is expected to utilize critical thinking skills to resolve issues, overcome objections and de-escalate client interactions. Escalates to Team Lead or Manager when appropriate.   Click here to learn more about Customer Service and our team.
Function
Call Center & Customer Service
ID
2020-13645
Subsidiary
Western & Southern Financial Group

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