Summary of Responsibilities: Responsible for the quality review of day-to-day interactions and correspondence between Client Relationship Center (CRC)  and/or Insurance Profillment Solutions (IPS) associates and clients.  Provides managers with statistical data trends in quality.  Identifies potential procedural improvements, process barriers and training needs.  Identifies individual quality improvement needs and provides necessary coaching.  Provides support for case resolution and training for specialized procedures.  Works with minimal supervision and is responsible for making an established range of decisions, escalating to  manager when necessary and updating  manager on a regular basis.

Summary of Responsibilities: Responsible for the quality review of day-to-day interactions and correspondence between Client Relationship Center and/or Insurance Profillment Solutions associates and clients. Provides managers with statistical data trends in quality. Identifies potential procedural improvements, process barriers and training needs. Identifies individual quality improvement needs and provides necessary coaching. Provides support for case resolution and training for specialized procedures. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis.

Summary of Responsibilities: The Customer Service Associate position is a part-time position that rotates job duties based on business needs that are largely driven by volume increases (seasonal and predicted) and demand. The individual in this position will key and process data in administrative systems and will conduct outbound telephone calls to insurance applicants to collect data requested by the underwriter. The individual may also take inbound calls or make outbound calls from/to our customers. 

Customer Service Advocate - (Work at Home or Onsite)   Do you: · Enjoy working in a fast-paced call center work environment? · Have proven sales results? · Are you committed to providing outstanding customer experience? · Have the achievement drive to determine your own success? · Have experience in the Life Insurance industry? - Do you already have your Life & Health Insurance License?               * If so, come experience the Gerber Life difference!   Gerber Life Associates are inspired and motivated, and they recommend this organization as a great place to work!! We provide excellent benefits, 401K with company match and a pension, and the opportunity to earn a monthly bonus. Click here to learn more about our call center: https://youtu.be/cg64WzJc6BY   Gerber Life has been in business since 1967. We sell an array of children and adult coverage. To learn more about Gerber Life Insurance, click here https://www.gerberlife.com.

Summary of Responsibilities: Leads, implements and tracks departmental improvement (system, business process, etc.) projects impacting the Client Relationship Center (CRC) and W&SFG. Conducts quality testing throughout the implementation process and establishes a plan for ongoing quality assurance after implementation. Carefully considers long- and short-term impact of project implementation on the CRC and related areas of the organization. Coordinates multiple large-scale projects simultaneously. Serves as an effective team organizer and builder with many different associates from varying areas of the organization. Effectively develops and administers budgets and provides accurate cost/benefit analysis with projects. Works with minimal supervision and is responsible to make an established range of decisions, escalating to manager when necessary and updates manager on a regular basis.

  Summary of Responsibilities: Builds client relationships by researching, analyzing and resolving service requests and complaints. Reviews client account for the purposes of conservation and potential cross-sell opportunities. Conducts conservation efforts to retain clients’ business. Ensures compliance regulations are met. Maintains comprehensive knowledge to fully service clients. Required to meet or exceed established performance objectives. Works with some supervision; is expected to utilize critical thinking skills to resolve issues, overcome objections and de-escalate client interactions. Escalates to Team Lead or Manager when appropriate.   Click here to learn more about Customer Service and our team.  

Summary of Responsibilities: Utilizes financial industry knowledge, training and/or experience to make informed recommendations across the breadth of the Western & Southern Financial Group product portfolio to clients as a result of a review of their current financial situation and current products held. Must meet or exceed established sales goals (policies and premium placed) and perform job functions according to prescribed contact center metrics. Assesses needs of current and prospective clients using established Integrity Selling techniques and needs analysis systems in an inbound and outbound contact center environment. Makes appropriate financial services product recommendations utilizing the Western & Southern product portfolio. Accesses other company product portfolios as authorized. Responsible for conducting a thorough needs analysis before making product recommendations to impact persistency of product and client. Establishes and/or builds relationships with current and/or prospective clients assigned. Works with minimal supervision and is responsible for making a defined range of decisions, escalating to Senior Sales Representative and/or Assistant Manager when necessary and updating Senior Sales Rep/Management Team on a regular basis.    

Summary of Responsibilities: Builds client relationships by researching, analyzing and resolving service requests and complaints. Reviews client account for the purposes of conservation and potential cross-sell opportunities. Conducts conservation efforts to retain clients’ business. Ensures compliance regulations are met. Maintains comprehensive knowledge to fully service clients. Required to meet or exceed established performance objectives. Works with some supervision; is expected to utilize critical thinking skills to resolve issues, overcome objections and de-escalate client interactions. Escalates to Team Lead or Manager when appropriate.   Click here to learn more about Customer Service and our team.