Western & Southern Financial Group

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Job Locations US-MI-FREMONT
Summary of Responsibilities: This position represents Gerber Life through providing exceptional service to existing customers and engaging in consultative conversations using the Gerber Life Insurance Sales process. Processes transactions and ensures customers’ needs are met via inbound calls and outbound...
Function
Call Center & Customer Service
ID
2025-23441
Subsidiary
Gerber Life Insurance Company
Job Locations US-OH-CINCINNATI
Leads the scoping, prioritization, resourcing, facilitation, and execution of cross-enterprise value stream process improvements. This position will collaborate with BU and SSU leaders, as well as the leaders of enterprise change disciplines and initiatives such as Organizational Change Management, Heart of Customer, Knowledge Management, and Project Streamline to ensure a holistic view of process improvement that utilizes the entire OpEx Model to deliver value efficiently. This role will work with enterprise leaders to identify improvement opportunities that have significant impact to the enterprise's financial position. It will link up the individual OpEx deployment areas to provide transparency and awareness of inefficiencies across value streams and work with...
Function
Call Center & Customer Service
ID
2025-22860
Subsidiary
Western & Southern Financial Group
Job Locations US-OH-CINCINNATI
Answers inquiries primarily through telephone communications with a high level of quality customer service. Prepares pre-notification documentation for medical procedures and various prescription drugs. Maintains benefit eligibility information for associates and retirees in multiple systems. Handles all responsibilities in accordance with the Plan provisions, department policies and various Department of Labor regulations. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis
Function
Call Center & Customer Service
ID
2025-22825
Subsidiary
Western & Southern Financial Group
Job Locations US-MI-FREMONT
Holds direct accountability for Contact Center service levels managing approximately 250 phone agents for Customer Service, PST, Agency, IB and OB Sales. Responsible for monitoring the Contact Center staffing and workload on a real-time basis to identify the need for any adjustments, then create and execute plans for correction. Monitors call queues to ensure call routing systems are utilizing proper distribution rules and manages the queues via profile and workgroup changes. The Contact Center hours vary by department, is a one-site operation, with a mixture of onsite, work-at-home, full-time, part-time and third-party employees.
Function
Call Center & Customer Service
ID
2024-22364
Subsidiary
Gerber Life Insurance Company
Job Locations US-OH-CINCINNATI
The Customer Service & Sales Associate position is a full-time position handling inbound and/or outbound customer service and/or sales calls based on business needs. Effectively answers questions related to existing contracts and products. Makes appropriate financial services product recommendations utilizing the assigned product portfolio. Responsible for making a defined range of decisions, escalating to leadership when necessary and updating leadership on a regular basis. Performs duties as determined by EEC leadership based on workload.
Function
Call Center & Customer Service
ID
2024-22307
Subsidiary
Western & Southern Financial Group
Job Locations US-OH-CINCINNATI
The Customer Service/Sales Associate position is a part-time position handling inbound and/or outbound customer service and/or sales calls based on business needs. Effectively answers questions related to existing contracts and products. Makes appropriate financial services product recommendations utilizing the assigned product portfolio. Responsible for making a defined range of decisions, escalating to leadership when necessary and updating leadership on a regular basis. Performs duties as determined by EEC leadership based on workload.
Function
Call Center & Customer Service
ID
2024-21934
Subsidiary
Western & Southern Financial Group
Job Locations US-KY-HIGHLAND HEIGHTS
The Customer Service Associate position is a part-time position that rotates job duties based on business needs that are largely driven by volume increases (seasonal and predicted) and demand. The individual in this position will key and process data in administrative systems and will conduct outbound telephone calls to insurance applicants to collect data requested by the underwriter. The individual may also take inbound calls or make outbound calls from/to our customers.
Function
Call Center & Customer Service
ID
2024-21933
Subsidiary
Western & Southern Financial Group
Job Locations US-OH-CINCINNATI
Utilizes financial industry knowledge, training and/or experience to make informed recommendations across the breadth of the Western & Southern Financial Group product portfolio to clients as a result of a review of their current financial situation and current products held. Must meet or exceed established sales goals (policies and premium placed) and perform job functions according to prescribed contact center metrics. Assesses needs of current and prospective clients using established integrity selling techniques and needs analysis systems in an inbound and outbound contact center environment. Makes appropriate financial services product recommendations utilizing the Western & Southern product portfolio. Accesses other company product portfolios as...
Function
Call Center & Customer Service
ID
2024-21809
Subsidiary
Western & Southern Financial Group
Job Locations US-OH-CINCINNATI
Establishes with clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to existing contracts and products providing accurate, detailed and complete information. Works with minimal supervision and is empowered to make an established range of decisions; escalating issues to the team lead or manager when necessary. Is expected to utilize critical thinking skills to resolves issues and de-escalate client interactions, escalating to manager when appropriate. Performs duties as determined by CRC leadership based on workload and assigned resources.
Function
Call Center & Customer Service
ID
2024-21808
Subsidiary
Western & Southern Financial Group
Job Locations US-MI-FREMONT
This position represents Gerber Life through providing exceptional service to existing customers and engaging in consultative conversations using the Gerber Life Insurance sales process. Processes transactions and ensures customers' needs are met via inbound and outbound calls.
Function
Call Center & Customer Service
ID
2023-20063
Subsidiary
Gerber Life Insurance Company

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