The Senior Manager, Enterprise Speech Analytics, is responsible with optimizing institutional knowledge across the enterprise by establishing and leading a Nexidia Speech Analytics team. This team will collaborate closely with distinct business units within multiple organizations to deliver business outcomes and synergies through strategic investments in the NICE/Nexidia/Enlighten Ecosystem and related technologies. The role demands strategic vision, leadership, and a profound understanding of speech analytics to ensure that insights derived from associate and customer data translate into actionable improvements, enhancing operational processes, regulatory compliance, sales, and customer satisfaction.

The Senior Manager, Enterprise Speech Analytics, is responsible with optimizing institutional knowledge across the enterprise by establishing and leading a Nexidia Speech Analytics team. This team will collaborate closely with distinct business units within multiple organizations to deliver business outcomes and synergies through strategic investments in the NICE/Nexidia/Enlighten Ecosystem and related technologies. The role demands strategic vision, leadership, and a profound understanding of speech analytics to ensure that insights derived from associate and customer data translate into actionable improvements, enhancing operational processes, regulatory compliance, sales, and customer satisfaction.

Under the direction of the Internal Audit AVP & Director, performs risk-based internal audit activities for the Company and its subsidiaries. Performs risk-based integrated reviews of financial, operational, systems and management controls of the Company. Provides assistance to the external auditors and regulatory auditors while maintaining effective working relationships with business unit management. Serves as in-charge auditor for certain assigned audit projects, and supervises staff auditors and college interns assigned to the project. Works with some supervision and is responsible for making a minimal range of decisions, escalating to Manager when appropriate and updating Manager on a regular basis.

Processes, audits, tests and reports for reinsurance activity for Western & Southern Life, Columbus Life, Lafayette Life and IFS. This includes monthly billing in excess of $8 million. Actively collaborates with multiple reinsurers and the Claim Department to collect over $100,000,000 in outstanding receivables. Directly communicates with reinsurers to address outstanding administration concerns. Ensures appropriate reinsurance accounting in the general ledger.

Performs research and analysis in areas of key interest and assists in the Company's involvement in the public comment letter process as needed. Maintains current and active knowledge of all pertinent industry accounting developments and relevant SEC developments and communicates to management as needed. Communicates to all internal parties the potential impact of pending accounting developments on the Company's financial statements or financial processes. Actively participates in industry accounting trade organizations.Accounting ImplementationCarries out strategic initiatives of the department and the Company as it relates to assessment of emerging accounting guidance and the impact to the Company's financial statements, acquisition due diligence and related...

The Multifamily Property Manager is an experienced and polished professional who oversees daily operations at a boutique luxury apartment building. This is more than a traditional property management role — the ideal candidate brings a refined, service-oriented approach akin to that of a high-end hotel concierge. As the face of the property, the Multifamily Property Manager delivers exceptional resident experiences while ensuring operational excellence.

Opens, sorts and distributes incoming mail via electronic workflow system for the Benefits department. Applies the correct indexing schema to each document, assigning member number, name, document type and workflow folder. Associate must make decisions on a daily basis and select most appropriate document type and workflow folder for uncommon documents based on reading the content. Creates and maintains all healthcare provider records in the Facets claim processing system. Associate must make decisions on a daily basis to match existing provider records or to create a new record. Discretion is given to the associate to select the correct place of service, specialty, type and provider credentialing from three or more source references. The objective is to build a complete accurate...

Provides financial accounting services for the Touchstone Mutual Funds and corresponding impact to Touchstone's business unit. Assists with the financial reporting responsibilities of the Touchstone Mutual Funds, including the preparation and review of the quarterly, semi-annual, and annual financial statements, management reporting and board reporting materials. Assists with the day-to-day oversight of Fund Accounting and Financial Reporting functions by interacting with third-party service providers and external auditors of the funds. Builds relationships with external service providers and external auditors. Participates with management as a business partner in the regulatory operations of the funds and the Touchstone Business Unit. Assists with potential...

Calculates the daily investable cash position for 20+ companies/portfolios. Analyzes and interpretes various data feeds, reconciling previous day bank activity against projections and making decisions regarding the ultimate investment potential of the cash flows. Protects corporate assets through the use of strong monetary controls, financial judgment skills, an understanding of accounting principles and reconcilement. Maximizes the investment return for Western & Southern Financial Group. Maintains strong relationships with bank representatives, Fort Washington Investment Advisors (FWIA) Portfolio Managers, System Managers and FWIA and Controller (Investment Records & Accounting [IR&A] and Accounting Operations) support staff Provides consulting,...

Leverages technical skills along with understanding of business strategies, priorities and initiatives to provide actionable reports, dashboards, data analysis tools and CRM capabilities that empower business decision-makers and business users to gain insights and make strategic business decisions. Responsible for leading or participating in requirements, design, development, testing, training, and production support across these solutions. Serves as the subject matter expert for WSFGD and Touchstone data, reporting and CRM needs. Demonstrates an understanding of multiple databases, data flows and relationships across various sources. Builds collaborative relationships and communicates effectively with business and IT leaders, project team members and vendors to...

Scans and indexes paper documents into workflow folders for further electronic processing for both fixed and variable products. Prioritizes imaging functions to fulfill client and representative requests in a timely and quality manner. All requests are to be handled in accordance with contract provisions, departmental standards, individual affiliate Partnership Agreements governing time service and Securities & Exchange Commission (SEC) procedural guidelines. Applies the correct indexing schema to each document by indicating the correct company, department, account, folder and policyholder name on each form and verifies clarity of image.

The licensed sales representative will sell Gerber Life Insurance products direct to consumer from various lead sources including, but not limited to, DRTV, direct mail, internet, partnership marketing and existing GLIC customers. The sales representative is responsible for taking care of the initial call driver and cross-selling other Gerber Life products as needs of the customer are developed. From time to time, an Insurance Sales Representative will handle service calls as they come in through the sales lines or as needed to help reduce service call volume. This position is fast-paced and demands sharp sales skills in order to identify and sell to the needs of our customers.

Summary of Responsibilities: This position represents Gerber Life through providing exceptional service to existing customers and engaging in consultative conversations using the Gerber Life Insurance Sales process. Processes transactions and ensures customers’ needs are met via inbound calls and outbound...

Under the direction of the Manager, Treasury Systems and Compliance, this position plays a key role within the Treasury department. Ensures that departmental operations and processes are implemented and executed in compliance with Enterprise policies and procedures as well as best-in-class Treasury practice. This associate also performs key tasks with respect to the administration of hundreds of bank accounts, the Enterprise corporate card program, system user administration across 25+ unique systems, and measuring Treasury department KPIs. Updates manager on an as-needed basis and identifies issues for escalation directly to area impacted and ensures remediation takes place.

Directs and manages outsourced tax compliance process in determining Western & Southern Financial Group's income tax liability for financial statement and legal compliance purposes, primarily federal tax. Responsibilities also include the timely completion and filing of all federal tax returns for W&SFG, controlled partnerships and tax-exempt entities. Directs the implementation of changes in tax legislation as they impact the Enterprise's tax and operations; federal, audits; tax cash flow planning and projections; and research on various issues received from the Vice President, Tax, or that arise in the compliance process. Provides assistance on accounting and tax planning for corporate joint ventures, acquisitions, formations, dispositions and...

Executes web content and projects related to internal and external websites, email marketing initiatives, including the assistance with brand and development, distribution strategy, contact database management, SPAM requirements and compliance with the Marketing & Digital Center of Excellence (M&DCOE) best practice standards for format and cross-browser/platform compatibility.Assists with execution of initiatives related to digital marketing strategies on behalf of the Business Units. In conjunction with the Digital Specialist II, runs reports that provide email statistics, digital metrics and web analytics. Works under some supervision, escalating issues to Manager as appropriate.

Supervision of on-site or remote employees that are part of an Inbound Service Contact Center. Responsible for effective service team management in an on-site or virtual environment that includes but is not limited to motivating, mentoring, team building, developing, supporting, and coaching staff, in an effort to grow the business by driving key performance indicators.

Scans and indexes paper documents into the imaging system to trigger workflows for further electronic processing throughout the organization. Prioritizes imaging functions to fulfill requests in a timely and quality manner. All documents are to be handled in accordance with departmental standards including established time service and quality standards. Applies the correct indexing schema to each document to ensure appropriate downstream processes trigger if applicable.

Facilitates day-to-day functions with key Touchstone Fund service providers - custodian, liquidity vendor, 22c2 vendor, fund accountant, transfer agent, sub-advisors, prime broker, commission recapture vendors and sub-administrator. Coordinates problem resolution with and between Touchstone service providers. Works closely with Touchstone sub-advisors and custodian to research and resolve issues, implement new foreign market registration, maintain oversight on custody account balances and the Securities Lending program. Helps to facilitate operational aspects of various Touchstone strategic product initiatives. Assists with regulatory oversight of Touchstone's third party broker-dealer omnibus relationships to ensure adherence to the industry and firm's policies...

We are seeking a skilled and forward-thinking developer to join our GenAI development team, contributing to the advancement of a Retrieval-Augmented Generation (RAG)-based platform that supports a variety of knowledge tasks. This system is a cornerstone of our internal GenAI innovation efforts—designed to capture, store, and generate knowledge from a wide range of sources including documents, databases, web content, and data services. The ideal candidate will have experience building generative AI applications using APIs to large language models (LLMs) such as OpenAI GPT, Llama, Gemma, and similar. Full-stack development experience is highly desirable, with strong proficiency in Python, SQL, and React. Deep familiarity with LLM prompting best practices is...