The ServiceNow CMDB Analyst II will be part of the Service Management Office (SMO) ServiceNow IT Asset Management (ITAM) team supporting the Configuration Management Data Base (CMDB) utilizing the ServiceNow platform. The ServiceNow CMDB Analyst II will have strong impacts on the IT Asset Management, Incident, Service Interruption and Change processes and maintain partnerships with the Application, Database, Enterprise Architecture, Network and Server teams for the installation and maintenance of the Applications and Services they run. Responsible for defining, implementing and maintaining the ServiceNow CMDB and ensuring strategic alignment and ongoing process health in support of Business and IT goals. Partners with the ITAM, ITSM and ServiceNow Platform teams to drive the...

Works closely with the program testing manager to define functional test automation strategy and processes. Responsible for creating, executing and maintaining a program level automation testing strategy and automation test framework for a given set of automation tools; creating custom controls; mentoring the test automation developers; and demonstrating innovations to increase testing efficiency and maximize the testing investments returns.

Initiates, develops and maintains annuity, investment and life insurance product sales offered through W&S Financial Group Distributors (W&SFGD) within assigned territory. Implements the approved business plan and budget. Progresses client through segmentation process from prospect to producer, resulting in sales results and retention. Works directly with bank investment program managers, program marketing/training staff, sales staff and producing agents and brokers on a daily basis. Develops in-depth product and industry knowledge as it relates to financial institutions and financial services industry. Demonstrates the attributes of a successful wholesaler, to include coachability and sound business ethics; shows consistency among principles, values and...

Analyzes, researches, interprets and authorizes nonforfeiture options, premium income, second-level unique contract changes and New Business applications. Responsible for making informed decisions and manually calculating fund values for interest-sensitive products. Fosters and supports associates at the Processor, Specialist and Analyst levels to ensure accuracy and provide training when necessary. Must possess a complete understanding of accounting controls. Provides superior-level support to clients, agents, district offices and internal customers. Works with minimal supervision and is empowered to make an established range of decisions, escalating issues to the manager when necessary and providing updates on a regular basis.

Serves as the primary contact point for Information Services associates specific to operations tasks for both development and production systems. Operates, monitors, executes, makes modifications and schedules online and batch processes on both Mainframe and open systems platforms, meeting production and test schedules for Western & Southern Financial Group systems. Analyzes, corrects and documents production processing, ensuring quality standards are met, and contacting appropriate support resources as needed. Updates daily logs with site-specific information. Grants security access to recover systems when malfunctions occur. Directs Input/Output (I/O) area team in disposition and/or recovery of printed reports. ...

Produces or modifies computer programs of simple to moderate complexity using the prescribed computer programming languages on various hardware (personal computers, Mainframe, client server, etc.). Develops an understanding of assignments including the business functions to the point of being productive beyond the scope of his/her specific program assignments. Has contact with many levels of personnel throughout Western & Southern Financial Group (W&SFG) to develop definitions for programs and review results of the programs. Works with some supervision and is responsible for making a minimal range of decisions, escalating to Manager when appropriate and updating Manager on a regular basis.

Serves as the face of the Company with candidates. Supports the candidate selection and pre-hire onboarding process by managing background checks, drug screen results, employment verification and the monitoring of new hire paperwork completion. This position also provides information and answers questions from candidates, clerical and management to facilitate the selection and pre-hire onboarding processes. Works with supervision and is responsible for making routine decisions and at times escalating to Manager when necessary and updating appropriate parties on a regular basis.

Responsible for leading the cross-functional quality program and AI speech analytics tool, involving the collection and analysis of voice and written data, to ensure regulatory compliance, enhance operational processes, increase sales and improve customer satisfaction. Proactively identify opportunities for improvements through data analysis within the Nexidia AI speech platform, transforming large data sets into actionable insight. This role requires a blend of tool expertise, strategic thinking, and a deep understanding of the business and customer interactions

Responsible for the day-to-day coordination and completion of enterprise level projects within Western & Southern Financial Group (WSFG) using a combination of disciplines (process, change, and business, technical). Manages a variety of medium to large scale, Enterprise-wide initiatives simultaneously while serving as the single point of contact for those initiatives. Leads/coordinates all aspects of projects including but not limited to planning/scheduling, scope management, communication management, issue/risk management, resource management, procurement/vendor management, project integration, financial management, change management, and quality management through all portions of the project and development lifecycles such as ideation/conceptualization,...

Responsible for handling escalated incidents using proper investigation techniques, processes and procedures. Work in an agile manner to quickly respond to active threats. Works with managed security service provider (MSSP) to tune rules for detection of threats while minimizing false positives/false negatives. Maintains the central knowledge base for all processes, procedures and case documentation for accuracy and completeness. Assists in the mentoring of junior cyber associates to facilitate their development as incident analysts.

Works as a part of a team to provide a safe working environment for Company associates. Protects Company assets from loss due to fire, severe weather, theft and vandalism. Controls access to Company property by ensuring appropriate identification and credentials of associates and visitors Performs various security duties. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Shift Sergeant when necessary and updating Shift Sergeant on a regular basis.

The Senior Manager, Enterprise Speech Analytics, is responsible with optimizing institutional knowledge across the enterprise by establishing and leading a Nexidia Speech Analytics team. This team will collaborate closely with distinct business units within multiple organizations to deliver business outcomes and synergies through strategic investments in the NICE/Nexidia/Enlighten Ecosystem and related technologies. The role demands strategic vision, leadership, and a profound understanding of speech analytics to ensure that insights derived from associate and customer data translate into actionable improvements, enhancing operational processes, regulatory compliance, sales, and customer satisfaction.

Holds direct accountability for Contact Center service levels managing approximately 250 phone agents for Customer Service, PST, Agency, IB and OB Sales. Responsible for monitoring the Contact Center staffing and workload on a real-time basis to identify the need for any adjustments, then create and execute plans for correction. Monitors call queues to ensure call routing systems are utilizing proper distribution rules and manages the queues via profile and workgroup changes. The Contact Center hours vary by department, is a one-site operation, with a mixture of onsite, work-at-home, full-time, part-time and third-party employees.

Performs complex Enterprise financial accounting and/or budgeting and cost accounting, reporting and analysis. Prepares journal entries on a day-to-day basis to properly record financial transactions. Prepares regulatory, external and internal financial reporting. Prepares financial analysis, presenting results to departmental and shared service leadership. Participates as a subject matter expert on technical accounting matters and as a team leader/member on special projects. Works with minimal supervision and is responsible for making an established range of decisions, escalating to management when necessary.

Primarily responsible for recruiting Brokerage General Agencies (BGAs), Producing General Agents/Agencies (PGAs), and related producers in conjunction with duties of Recruiting Coordinator. Serves as the product/marketing subject matter expert, trainer and knowledge dispenser to the region including BGAs, PGAs, Internal Marketers, Producers and sub-producers. These responsibilities include training and support for national account affiliates in the territory. Achieves life and annuity sales results in assigned territory, working closely with the Internal Wholesalers (IWS). Focuses on sales and productivity results of new and existing producers. Works with minimal supervision and is responsible to independently make a broad range of critical decisions, escalating to...

This position is responsible for managing multiple complex Enterprise-level program(s) consisting of multiple projects within Western & Southern Financial Group (W&SFG). Ensures successful integration of several projects and adjusts project scope, timing and budgets as needed, based on the needs of the business. Actively and consistently supports all efforts to simplify and enhance the customer experience. This position requires extensive technical and project management experience and someone who is recognized as a subject matter expert in the PM Field. These programs and projects may span the organization, crossing business unit boundaries and/or functional areas. Program scope includes high-dollar and high-risk, external vendors, multiple business units, multiple internal executive...

The Advanced Senior IT Vendor Management Specialist executes assigned aspects of the Vendor Management Program for the Company, including the development and implementation of enhancements to the Vendor Management program focused on high complexity/high spend vendors. This individual is responsible for providing leadership and vision in the development and execution of the vendor management program for IT with a focus on high complexity/high spend vendors, which includes the documentation, implementation and maintenance of the IT vendor management processes, standards, and metrics tracking. This role is accountable for all activities associated with effectively building and maintaining external third party partner/vendor/outsourcing relationships, which includes...

The compliance officer, Investments/Risk Management is an experienced sole contributor that assists the chief compliance officer (CCO) in the management of compliance processes in support of Fort Washington Investment Advisors, Inc. Provides compliance oversight, regulatory guidance instituting effective governance and risk management practices. Partners with CCO and senior management in the development and application of strategic vision for the culture of compliance for a SEC registered investment adviser. Responsible for assisting the CCO in maintaining regulatory, risk, and governance oversight by analyzing and establishing internal controls. Owns and leads compliance program activities, including oversight of business requirements and internal controls for...

This role is critical for accelerating marketing, sales and servicing gains and the company's industry leading position by bringing incremental software changes to market. The ideal candidate is an industry-proven, hands-on, large-scale, senior leader of DevOps and Cloud Engineering by trade specializing in, containerization, serverless architecture, cloud migration and the automation of CI/CD pipelines for unimpeded high velocity deployment of software changes for the entire company.

Analyzes, researches, interprets and authorizes nonforfeiture options, premium income, second-level unique contract changes and New Business applications. Responsible for making informed decisions and manually calculating fund values for interest-sensitive products. Fosters and supports associates at the Processor, Specialist and Analyst levels to ensure accuracy and provide training when necessary. Must possess a complete understanding of accounting controls. Provides superior-level support to clients, agents, district offices and internal customers. Works with minimal supervision and is empowered to make an established range of decisions, escalating issues to the manager when necessary and providing updates on a regular basis.