Summary of Responsibilities: Examines, investigates and evaluates information from policyholders, attorneys, physicians, hospital personnel, police departments, employers, State Medicaid personnel, funeral homes, Probate courts and other professionals needed to determine the disposition of life, annuity, health and disability claims within authority limits. Benefit and coverage decisions made are susceptible to litigation and/or significant monetary damages. In addition to claim handling, handles second-level support calls from the Client Relationship Center (CRC) and direct customer support to clients and financial representatives. Provides prompt and courteous customer service to external and internal customers, and provides job-specific training for new hires in addition to training on specialized processes.

Summary of Responsibilities: Salesforce developer will be responsible for technical configuration, integrations and custom development on the Salesforce platform. Produces or modifies computer programs of all sizes and complexity. Responsibilities include translating technical requirements into working solutions, leveraging out-of-box functionality where possible, custom development and extending the platform with Apex, Visualforce, Lightning Web Components, and data integrations, as required. Salesforce developer will also assist in project scoping and documentation. Works with some supervision and is responsible for making a minimal range of decisions, escalating to Manager when appropriate and updating Manager on a regular basis.

The Human Resources Director – Fremont will lead a team of HR Business Partners to implement, administer, coordinate and lead Human Resource programs in support of the Fremont orangization, it’s associates and management. The Director, through a team of HR associates, will be responsible for the execution of recruitment efforts, employee development, employee relations, policy management, compensation execution and legal compliance.  This position is responsible for the complete HR service/value chain for Gerber Life Fremont. The HR Director will advise executive management about Human Resource matters and aids in appropriate problem resolution

Summary of Responsibilities: The Senior IT Vendor Management Specialist executes assigned aspects of the Vendor Management Program for the Company, including the development and implementation of enhancements to the Vendor Management program that are appropriate for the size and complexity of the Company. This individual is responsible for providing leadership and vision in the development and execution of the vendor management program for IT, which includes the documentation, implementation and maintenance of the IT vendor management processes, standards, and metrics tracking. This role is accountable for all activities associated with effectively building and maintaining external third party partner/vendor/outsourcing relationships, which includes establishing and monitoring the IT Vendor Service Level Agreements (SLA) against contract terms for primary vendors and business partners; management and performance monitoring of all IT vendors; serving as the primary liaison between legal, project leads and other key stakeholders in the contract negotiation process. This position will work with the IT Leadership team and participate in the development of strategic sourcing strategies and vendor relationship management strategies for all aspects of IT and will provide recommendations on in/out-sourcing decisions and selection of alternative vendors. As part of on-going responsibilities, the Senior IT Vendor Management Specialist will facilitate regular communication concerning projects to ensure key performance indicators are achieved and maintained. Acts as the primary contact and will own the communication with IT vendor relationship owners within Western & Southern Financial Group and will engage with IT vendors as needed. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis.

Summary of Responsibilities: Initiates, develops and maintains sales of the Touchstone funds within assigned territory. Demonstrates principled leadership and sound business ethics; shows consistency among principles, values and behavior. Builds trust with others through own authenticity and follow‑through on commitments. Provides a broad range of sales and marketing support to national and independent broker-dealers. Works with minimal supervision and is responsible to independently make a broad range of decisions, escalating to manager when appropriate and updating manager on a regular basis.

Summary of Responsibilities: Accountable for analyzing and developing complex logical database designs, logical data models and relational data definitions in support of corporate and customer information systems requirements. Understands the methodologies and technologies that depict the flow of data within and between technology systems and business functions/ operations. Responsible for the identification and resolution of information flow, content issues and the transformation of business requirements into logical data models. This position identifies opportunities to reduce data redundancy, trends in data uses and single sources of data. Works under minimal supervision and is responsible to make a wide range of decisions, escalating to the manager when necessary and updating the manager on a regular basis.

Summary of Responsibilities: Collaborates with stakeholders to identify and articulate business and stakeholder requirements, as well as identify the solutions that will maximize the value delivered.  This includes interviewing stakeholders, eliciting, analyzing, specifying and validating business, stakeholder, solution and transition requirements, and communicating those requirements to solution/development teams through the software development life cycle (Agile, Waterfall, Iterative). Applies proven communication, modeling, analytical, problem-solving, facilitation, negotiation, influence and leadership skills to ensure stakeholder expectations are met.  Produces requirements on medium-to-large, semi‑complex Enterprise projects that require planning, elicitation, documentation, analysis and management of business.  Acts as a liaison between the business customer and InformationTechnology (IT) project team(s) by building cooperative, constructive, effective working relationships with internal and external customers.  Ensures IT understands the business and stakeholder requirements and resolves any gaps in understanding.  Guides and advises less-experienced BAs.  Responsible to make an established range of decisions, escalating to management when necessary and updating Manager on a regular basis. 

Summary of Responsibilities: Provides strategic leadership and support for a broad range of internal and external company initiatives. Leads cross-functional project teams and collaborates closely with key internal and external partners to drive associate engagement, execute corporate sponsorships, and enhance Western & Southern’s reputation as a company that does good for others. Plans and coordinates activities related to multiple internal and external programs and events. Drives increased effectiveness of the PR department by solving complex problems and maintaining a commitment to flawless execution. Communicates directly with senior officers and external partners. Works with minimal supervision and is responsible for a wide range of decisions, updating manager as needed.

Supports the Western & Southern Financial Group (W&SFG) insurance companies, including The Western and Southern Life Insurance Company, Columbus Life Insurance Company, Integrity Life Insurance Company, The Lafayette Life Insurance Company, National Integrity Life Insurance Company, Gerber Life Insurance Company and Western-Southern Life Assurance Company (collectively referred to as BUs) and Shared Services Units (SSUs) by completing research and analysis of regulatory requirements.  Provides support to BUs and SSUs on regulatory requirements. Maintains accurate records related to compliance reviews.  Interacts with regulatory agencies or industry groups, as needed.  Works on general compliance projects and strategic initiatives as assigned.  Works with some supervision, handles multiple priorities, and is responsible for making an established range of decisions, escalating issues to management when necessary and updating management on a regular basis.

Summary of Responsibilities: Collaborates with stakeholders to identify and articulate business and stakeholder requirements for the entire Salesforce suite of products, as well as identify the solutions that will maximize the value delivered.  This includes interviewing stakeholders, eliciting, analyzing, specifying, and validating business, stakeholder, solution, and transition requirements, and communicating those requirements to Salesforce solution/development teams through the software development life cycle (Agile, Waterfall, Iterative). Applies proven communication, modeling, analytical, problem-solving, facilitation, negotiation, influence, and leadership skills to ensure stakeholder expectations are met.  Produces requirements on medium-to-large, semi‑complex Enterprise projects that require planning, elicitation, documentation, analysis, and management of business.  Acts as a liaison between the business customer and Information Technology (IT) project team(s) by building cooperative, constructive, effective working relationships with internal and external customers.  Ensures IT understands the business and stakeholder Salesforce requirements and resolves any gaps in understanding.  Guides and advises less-experienced BAs.  Responsible to make an established range of decisions, escalating to management when necessary, and updating the Manager on a regular basis. 

To manage sales growth and relationships with assigned Agency Sales distribution partners and their producers by providing sales and training support, product knowledge and information about business operational procedures. This role combines the skill sets of a National Account Manager and External Wholesaler.

Summary of Responsibilities: Works as a part of a team to provide a safe working environment for Company associates. Protects Company assets from loss due to fire, severe weather, theft and vandalism. Controls access to Company property by ensuring appropriate identification and credentials of associates and visitors Performs various security duties. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Shift Sergeant when necessary and updating Shift Sergeant on a regular basis.

Summary of Responsibilities: The Investment Analyst works under the direction and supervision of the Senior Investment Analyst and/or senior members of the Investment Management, Structured Equity, Mortgage Loan, Specialty Investments, Acquisitions, New Business and/or Asset Management departments to perform financial analyses and market research related to potential and existing real estate debt and equity investments. The Investment Analyst also works closely with the senior members of the investment team in performing due diligence and closing real estate transactions. In this role, the Investment Analyst is responsible for three primary functions: - investment financial modeling and analysis. - market research. - investment due diligence. The Investment Analyst is expected to support production and portfolio management efforts of the investment team by providing timely and accurate financial and market analysis, and by preparing investment recommendations to the Investment Committee. Works with limited supervision and is responsible to make a limited range of decisions within established parameters, updating manager on a frequent basis and escalating to manager when appropriate.

Summary of Responsibilities: Reviews and accurately processes life and health insurance applications received in advanced lines of business. Thoroughly reviews application for completeness to ensure all necessary requirements are met. Approves applications within the limits of authority level and coordinates workflow of cases outside authority limits to underwriters for final disposition. Completes appropriate transactions and thoroughly reviews and validates output to ensure accuracy. Ensures compliance rules regarding policy illustrations are met. Researches inquiries and provides prompt and accurate service to internal and external customers.

Summary of Responsibilities: The Strategic Data Analytics Manager leads the strategy for Touchstone Investments relating to client segmentation, data analytics, implementation, and engagement with Touchstone’s client constituents. In this role, the Strategic Data Analytics Manager facilitates the use of various data resources across Touchstone and from shared services team to ensure data and data analytics are being used to drive client segmentation, engagement, productivity and sales growth.The Strategic Data Analytics Manager, ensures that various departments understand the health of their business results, helps find growth levers, and identifies opportunities for optimization.  Reporting to the SVP, Head of Marketing this role is responsible for translating distribution, marketing, product, and business/financial analytics into actionable tactics to help grow the business.

Summary of Responsibilities: Processes agent appointments and terminations within timeframes set in Enterprise Licensing Department (ELD) Quality and Service Standards across all Western & Southern Financial Group (W&SFG) entities. Front-line processing associate responsible for executing transactions. Responds to customer (internal and external) inquiries within established timeframes. Assists agents with first-time resident and non-resident licensing. Corresponds with Home Office personnel, field agents, financial institutions, broker/dealers and independent agents. Works with moderate supervision and is responsible for making a minimal range of decisions, escalating to manager when appropriate and updating manager on a regular basis.

Summary of Responsibilities: Provides advanced markets sales and technical support to all Enterprise distribution channels with primary responsibility for the Integrity Companies.  Includes complex tax and legal strategies related to creative and unique case design with Enterprise products in areas such as estate planning and conservation, wealth accumulation and distribution, retirement planning and business succession planning techniques. .

Summary of Responsibilities: Opens, sorts and distributes incoming mail via electronic workflow system for the Benefits department. Applies the correct indexing schema to each document, assigning member number, name, document type and workflow folder. Associate must make decisions on a daily basis and select most appropriate document type and workflow folder for uncommon documents based on reading the content. Creates and maintains all healthcare provider records in the Facets claim processing system. Associate must make decisions on a daily basis to match existing provider records or to create a new record. Discretion is given to the associate to select the correct place of service, specialty, type and provider credentialing from three or more source references. The objective is to build a complete accurate record using multiple source documents of varying quality. Assigns user warning workflow messages for proper routing and plan coverage. Associate must be flexible and appropriately shift priorities several times each week based on the volume of mail and Facets new providers. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis.

Summary of Responsibilities: Partners with Regional Vice President (aka external wholesaler) or National Account Managers (NAMs) to strategically manage territory; places calls and provides information about product features and benefits; develops and maintains relationships within assigned territory to promote the sale of W&SFGD products; works with minimal supervision and is responsible for making a range of decisions, escalating to Manager when appropriate and updating Manager on a regular basis.

Summary of Responsibilities: Directs vehicles entering and leaving the parking garage. Makes security rounds through building and reports issues to the manager/supervisor. Collects parking fees, checks for proper parking decals and cleans floors, offices and rest rooms. Works with some supervision and is responsible for making a minimal range of decisions, escalating to manager when appropriate and updating manager on a regular basis.